Training Coordinator

BRANDIE CONTRERAS

***** ******** ** – Katy, Texas 77449

Cell 713-***-**** ****************@*****.***

Training Coordinator

Class Scheduling ~ Instructor Placement ~ Meeting Coordination ~ Data Analysis ~ Project Management

Professional ~ Multi-Tasked ~ Reporting Proficient ~ Computer Skilled

I am a dependable professional with 5 years experience in providing effective and comprehensive support to training attendees. I also possess the highest degree of integrity, and am supported by a flawless record of maintaining confidentiality.

As a training coordinator, I have been responsible for providing training and development for registrants to build a foundation of strong technical skills. As a result, I have gained clear knowledge of the revenue cycle work-flow from beginning to end and built strong customer service standards. I have also developed, maintained, and ensured accountability for all registrants. In addition, I have tracked customer performance improvement plans for the training staff.

Professional Experience

ASPEN TECHNOLOGY, INC., Houston, Texas 2006-PRESENT

Training Coordinator

 Coordinate, schedule, and prepare training throughout North America and Latin America

 Secure training rooms for training scheduled in various offices – Houston, TX, Calgary, Canada, Buenos Aires, Argentina and Mexico City, Mexico

 Manage the production, distribution, and inventory of various course material

 Update, edit and publish training materials for internal and customer use

 Coordinate the selection of instructors

 Process participant rosters, badges, receipts, welcome folders, and course evaluations

 Process credit card transactions, purchase orders, wire transfers, company checks and other forms of payment

 Provide accounting report summaries for accurate billing invoices

 Coordinate with senior level executives to ensure data has been maintained in accordance with company policy

 Create Excel spreadsheets and PowerPoint presentations for multiple projects and reporting for upper management

 Order office supplies and materials as needed

 Work on special projects as needed

MEMORIAL HERMANN MEMORIAL HOSPITAL., Houston, Texas 2001-2006

Quality Assurance Training Coordinator

 Implemented a structured "How to Register" manual

 Trained 10-15 students weekly over hospital software (HealthQuest), for both registrars and clinical staff

 Provided reports that reflected the quantity of registrants tested, along with monthly scorecards and team performance capabilities

 Met with management team once a month to receive feedback on scores, establish and stretch goals and plans of action for the staff

 Maintained coaching of staff for improvement and motivation

 Monitored, observed and coached the staff for the proper work-flow

 Trained new employee orientation, system upgrades, and identifying alternate training issues recommended in system improvement

 Interviewed potential candidates for hire

 Provided significant feedback to upper management for protocol improvements

EDUCATION

1992-1995 El Campo High School El Campo, Texas 1995-1997 Wharton County Junior College Wharton, Texas

1997-2000 Sam Houston State University Huntsville, Texas

COMPUTER SKILLS

MS Outlook, Microsoft Word, Excel, PowerPoint, Scopus, SAP, Photoshop, Internet Explorer,

HealthQuest, MedHost, Cerner, Care4, Imaging, Typing – 60+ WPM, excellent 10-key touch

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