Customer service rep
Resume:
DeShawn Duncan
**** ****** ** *** *** Houston Tx 77082
**************@***.***
Objectives
To obtain a position with an established company that utilize my interpersonal and professional skills.
Abilities
Exceptional phone personality
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude and easy learner
Type 45-50 WPM
Education
Hastings High School
Dec.15.2008
High School Diploma
experience
02/25/10-Present ACS/USAA FEDERAL SAVINGS BANK,Houston ,TX
Customer Service Representative
My Job here is to provide world class customer service, by opening and closing checking, savings, cd’s, and new line of credits accounts. Also I must offer new products that the company may have. In certain situations if I feel that the error in the account was a bank error offer refunds to the account. I would also have to order new debit cards, add or remove an hold from account, and help set up web bill pay. Must take a least 75 calls daily through the call center queue.
12/15/09 - 1/20/10 AT&T, Houston ,TX (Advantage Staffing)
Customer Service Representative
Answered an average of 60 customer calls in a day through the call
center queue. Worked as a Customer Representative and assisted technical support when problems occurred with services such as disconnect notices or wanting to switch plans. Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
11/03/09-12/10/09 Fiserv, Stafford, TX (Spherion Staffing)
Clerical
My job here was loading encoding machines with insurance cards and imputing customer’s information onto card. Although I was a temp my work here was highly notice.
4/15/08 - 9/10/09 ACS SPRINT , Houston, TX
Customer Service Representative
Answered an average of 80-85 customer calls in a day through the call
center queue. Worked as a Customer Representative and assisted technical support when problems occurred with handsets. Performed duties in the Retention department retaining customers who wanted to cancel their accounts.
10/12/07 - 2/15/08 Sandra's Daycare, Katy, TX
Administrative Assistant Answer calls and give daycare rates, take messages, and place calls to parents who needed to make payments. Receive payments on a weekly basis for childcare. File papers. Assist teachers periodically.
12/1/06 - 9/20/07 HEB, Katy, TX
Cashier Answer phone in courtesy booth. Count money drawers and cash checks.
10/1/06 - 11/30/06 Katy Christian Ministries, Katy, TX
Cashier/Administrative Assistant Cashier. Answer phones. Open and close shop. File paperwork and print specials.
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