Executive Director/Operations Manager

NEIL S. KARSH

*** ****** ***** **, **********, NJ 08825 *******@*****.*** 908-***-****

PROFESSIONAL SUMMARY:

Forward thinking executive with proven abilities managing design, support, and

manufacturing teams involved in the development and deployment of complex electronic systems.

Able to grow, mentor and build professional teams. Skilled at launching and building businesses and

succeeding in turnaround situations, Managed technical/business program deliverables for strategic

customers. Evaluated new technologies and processes in support of revenue generating activities.

Consistent record for improving efficiency, increasing margins and meeting client, shareholder and

revenue expectations.

EXPERIENCE:

Harris Corporation Broadcast Communications Division - Bridgewater, NJ 2006-2010

Director Continuing Engineering / Support

• Developed “fast feature” engineering team. Developed a process and team to

implement customer-requested product features in quick response to sales opportunities.

Extended current product life cycle 2 years allowing ramp up time for new product

introductions.

• Implemented tiered support processes. Increased 1st call resolution performance by 50%.

Simplified the escalation process. Increased customer satisfaction by keeping them

part of the solution.

Director Technical Operations / Manufacturing

• Ran highly efficient operations group. Expanded throughput from $6M annually

to $48M gross revenue with no headcount increase.

• Negotiated and managed $20M contract manufacturer relationship.

• Put processes in place to manage inventory control. Achieved 4 inventory turns per year

on $5M inventory.

Aastra Technologies Inc. Digital Video Group - Bridgewater, NJ 2001-2006

Director Technical Services

• Managed Pre Sales Engineering and Post Sales Engineering teams. Worked

extensively with Sales to promote products worldwide.

• Achieved all strategic customers’ sales goals.

• Using the same employees as Pre Sales handled all Post Sales service activities.

Eliminating the need to train and carry separate teams for each function.

Lucent Technologies – Lucent Digital Video – Bridgewater, NJ 2000-2001

Applications Engineer

• Built relationship with single high profile customer, which netted $5M in sales.

New York Media Group Inc, - NYC, NY 1996-2000

VP Audio Engineering/Operations

• Planned and built new post production facility. Conducted area market analysis and

capital equipment purchases, completing the entire facility on time and within budget.

First revenues actually generated 30 days ahead of schedule.

• Managed P+L of a business. Generated $4.5 million in net margin.

• Negotiated employment contracts with key creative staff. Increasing revenue flow while

lowering costs.

Chief Engineer East Side Audio – (Div. of NYMG Inc.)

• Completed $1M facility infrastructure renovation. Set-up budget, prepared bids,

purchased equipment. Directed the General Contractor, designed the audio and

video systems and directed installation activities. Completed on time and $165K under

budget.

NEIL S. KARSH

101 Tumble Idell Rd, Frenchtown, NJ 08825 Page 2

• Developed and put into place a trouble reporting system. Reduced down time. Kept creative staff and management informed of facility readiness status.

National Video Center Inc. NYC, NY 1992-1996

Director Technical Operations

• Managed the technical operations of a $65M production/post production facility,

including 15+ technical staff, liaised with creative and sales staff.

• Created new business division. Set-up policies and procedures, built pricing models,

negotiated vendor and client contracts, achieving $37K profit on gross revenues

of $200K in the first six months.

Chief Engineer National Sound (Div. of NVC)

• Achieved significant reduction in equipment failures. Established proactive equipment

maintenance environment, built databases to provide work assignments and timely

feedback.

• Troubleshot existing systems for technical operations. Recommended solutions or

alternative approaches resulting in a highly productive organization with superior

customer relations.

Additional work experiences in engineering, support and operations environments with smaller

technology oriented companies.

EDUCATION:

Effective Management Graduate level seminar Dartmouth College

Writing for Communication Graduate level seminar Dartmouth College

Solutions Selling Sales training workshop

Berklee College of Music – Boston MA Course work towards BA degree

Long Island University – Brooklyn, NY Course work towards BA degree

ARTICLES / PUBLICATIONS / OTHER :

SMPTE Technical Conf. & Exh. Diamond Audio Explained

Mix Magazine Facility Spot Light East Side Audio

Digital Content Producer Magazine NYC-Marathon

Broadcast Engineering Lower East Side

Univ. of Miami Guest lecturer

Various Audio/Video industry trades

Contact this candidate