Systems/Network Administrator

Keith R. Trahan, MCSE, CCNA

**** ****** **. #****

Boulder, CO 80302

Phone: 720-***-****

Email: ***********@*****.***

SYSTEMS ADMINISTRATOR / NETWORK ADMINISTRATOR

Technically proficient systems administrator with over 10 years of “hands-on” experience in all aspects of personal computers, servers, networking, phone systems, and management of the same. Continually striving to acquire any relevant knowledge to further my expertise in the Information Technology field. Maintain focus on achieving bottom line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Superior record of delivering simultaneous mission critical projects on time and with a minimal budget.

IT Strategic Planning / Business Solutions / Team Leadership / Budgeting Project Management Capital Expenditure Planning / Vendor Relations / Hardware and Software Implementation

EXPERIENCE

IT Consultant

Self Employed Fall 1998 – Present

Consulting on everything from single home computer issues, to large corporations with enterprise networks. Focusing on small businesses looking for someone to handle all their phone, computer and network setup and troubleshooting.

IT Manager

TimeCentre, Inc., Broomfield, CO May 1997 – Sept. 2006

Initially hired as a Technical Services Representative, I was quickly promoted to Systems Administrator and made responsible for all internal and external pc, server, and LAN/WAN management, as well as phone system and telco management. As the company grew from the small team of 8 to 56 at its height, responsibilities and expectations also grew. I was responsible for all internal aspects of computer hardware/software and phone system management from acquisition to implementation. In addition to all internal systems I was also responsible for our collocation facility hosted at Inflow (Sungard). Scope of the position was expansive and included full design, installation, implementation, troubleshooting, support, training, administration and management authority for:

- Windows NT4 / 2000 / 2003 Servers - Windows 95 / 98 / 2000 / XP

- LAN / WAN / WLAN Networks - Carrier Access ADIT 600

- 24X7 Data Center Computer Operations - MS SQL 2000/2005

- Application / Web Services - Phone / Voice Mail Systems

- MS Office 95 / 97 / 2000 / 2003 / 2007 - Help Desk Operations

- Dell PowerEdge/PowerApp Servers - HP Openview Data Backup

- Cisco Switches and Routers - Cisco PIX (Firewall)

Key Projects & Achievements

• Design and implementation of the off site location infrastructure serving over 10,000 users with multiple web, data, and communication servers

• Negotiation with telco vendors for optimal rates managing 6 t1’s and lowering costs by over 50%

• Setup and implementation of an EMC DAS/SAN system utilizing the latest 4gbps Fiber Channel technology to support clustered Microsoft SQL Servers

• Performed all work for mission critical systems in addition to being on call 24 x 7 - 365.

Sales Associate

Office Max, Boulder, CO October 1996 – May 1997

Sales associate hired to help with determination of issues, and selecting the correct product to solve the customers issues. Often called into more complicated sales to determine best solution

Technical Sales Associate

PC Connection, Keene, NH October 1994 – February 1996

Technical Sales associate initially hired as a seasonal sales rep, then quickly promoted to technical sales. Helped customers who needed assistance with their product selection.

TECHNICAL CERTIFICATIONS

• MCSE 2000 – Microsoft Certified Systems Engineer Windows 2000

• MCSE 2003 – Microsoft Certified Systems Engineer Windows 2003

• CCNA – Cisco Certified Network Associate

• CompTIA – Security+ Certified Professional

EDUCATION

NH Technical Institute – Concord, NH

Two semesters towards an Associates in Computer Science

Keene State College – Keene, NH

Continuing Education Classes

References available upon request.

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