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Customer Service Administrative Assistant

Location:
Stillwater, MN, 55082
Salary:
52600.00
Posted:
August 08, 2012

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Resume:

RENEE MARTIN

**** **** **** **. **** *

Stillwater, MN 55082

651-***-****

EMAIL: tfztb7@r.postjobfree.com

QUALIFICATIONS SUMMARY

Resourceful, detail-oriented team player with high level administrative support. Comfortable working within tight deadlines and familiar with data security best practices. Computer skills include Microsoft Word, Excel, Word and HP Application Lifestyle Management (ALM).

PROFESSIONAL EXPERIENCE

PEARSON-BLOOMINGTON, MN 2006-2012

Software Quality Assurance Analyst

Tested various software applications and platforms resulting in the timely delivery of software releases. Hand-scored performance assessment data requiring communication and problem solving skills.

• Processed educational test data and verified performance information

• Learned new software to track data compliance

• Created and ran manual test cases

• Conducted regression testing

• Certified applications for production release

• Tested applications with Optical Mark Recognition (OMR) scanning

• Logged and updated defects, test cases and test plans in HP ALM

• Tested on PC (WIN XP, Vista, and WIN 7) and Mac OS 10.x systems

• Experience using SQL Server for installs and testing HTML links verifying I was brought to the correct location

WAL-MART-FARIBAULT, MN 2004-2006

Cashier/Customer Service

High traffic position requiring courtesty and good communication skills while working with a wide variety of customers; demonstrated ability to concentrate and pay close attention to detail in a busy environment.

• Ran cash register and balanced cash drawer

• Received Cashier of the Month Award

• Trained new cashiers

• Watched for price changing and other forms of theft

• Assisted customers with special requests

XEROX-OAKDALE, MN 2001-2003

Customer Service Representative interacting with 3M Sales Representatives

• Processed domestic and international literature orders

• Received and routed faxes and mail

• Answered calls on multi-line phone system

• Verified warehouse invoices

• Ran daily and monthly reports

• Tracked literature orders using UPS tracking

• Assigned and completed special project work

CHILDHOOD DEVELOPMENT SERVICES-INVERNESS, FL 1993-1997

Administrative assistant for the entire office

• Coordinated yearly festival by reserving spaces, coordinating vendors, volunteers and arranging entertainment

• Answered calls on multi-line phone system

• Organized filing and records for entire office

• Monitored daycare sites

• Received and distributed mail

• Maintained sufficient stock and took inventory of office supplies

• Supported staff of 10 coworkers and management

3M COMPANY-MAPLEWOOD, MN 1982-1992

Provided administrative support to the Engineering and General Accounting Departments. Independently completed and maintained projects requiring a high degree of initiative and confidentiality.

Executive Secretary, Engineering

• Investigated and responded to information requests

• Arranged conference calls and scheduled meetings

• Supervised clerical/support staff

• Answered calls on multi-line phone system

• Made travel arrangements

• Maintained attendance records, expense accounts, and office supply inventory

Administrative Assistant, General Accounting

• Catalogued and input data

• Entered financial data used in reports for upper management

• Answered calls on multi-line phone system

• Created and verified correspondence

• Performed data entry and general office duties



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