Customer Service Medical Billing

HETTY TONG E-Mail ********@*****.*** Alameda, California 510-***-****

STRONG BACKGROUND OF CUSTOMER SERVICE, INSURANCE, LEADERSHIP & PROBLEM SOLVING. FAMILIAR WITH MEDICAL TERMINOLOGY, HMO SETTING. FAST LEARNER WITH INTEGRITY. ACCURATE, THOROUGH AND ATTENTION TO DETAILS.

EXPERIENCES:

Current: New Concepts in Marketing(NCIM), Charlotte, NC 1-800-***-****

Since 11/10, Independent Contractor as Marketing Product Demonstrator for local

Events. Heavy customer service, food & beverage preparation, and public contact.

Drs.Young & McQuinn, Office of Neurology, 10/01 – 1/03

947 Marina Village Parkway, Alameda 510-***-****

Front & back office support, patient registration, heavy phones, and light bookkeeping.

Allied Information & Services 10/99 –3/01

7750 Pardee Lane, Oakland 510-***-****

At entry level, supervised customer service representatives in ambulance billing, new employees training, Medi-Cal/Medicare denial appeals, weekly audit travels to Sacramento.

Alameda Hospital 6/98 – 10/99

2070 Clinton Ave. Alameda 510-***-****

Patient accounting service, facility/medical billing, intricate insurance contract & benefit understanding, patient contacts and follow ups.

PK Safety Supply 3/97 - 6/98

2005 Clement Ave. Alameda 510-***-****

Inside sales of safety equipments & supplies, heavy phones, order process, billing & collections.

CSAA-IIB 3/90 – 3/97

1900 Embarcadero, Oakland CSAA.COM

Handled complex traffic collision & medical claims, heavy phones & walk-in client contacts, insurance policy application, negotiations, arbitrations, subrogations, & special assignments.

Also worked for Maxicare of California as a Consumer Affairs Representative, City of Alameda/Police Department as a D.U.I. Typist Clerk, State of California/E.D.D., and Oakland Public Schools/Youth Employment Services.

In addition, assisted family business for many years in the past handling property management and overseeing small retail business operation.

EDUCATION:

B.S. in Business Administration, California State University Hayward, Hayward, CA

A.A. in General Business, College of Alameda, Alameda, CA

PRIMARY & FOREIGN LANGUAGES: Fluency in English, and Chinese (Cantonese/Mandarin)

Excellent verbal a

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