Customer Service Management

Curriculum Vitae of Frank M Dr. Dingiria

Name: Frank M Dingiria

Telephone: +353-*********

Telephone: +49-151********

Email: *********@*******.**

Nationality: Germany

Driving Licence: Full clean EU driving licence

Profile

Fully qualified Dental Surgeon

18 year’s general dentistry experience

Bachelor of Dental Surgery

Passed Germany Dental Council examinations

Registered with the Irish Dental Council since 2009

Experience running a surgery and managing staff

Experience diagnosing and treating conditions, filling cavities, examining x-rays, repairing and straightening teeth, relieving pain, extracting and replacing teeth, etc.

Periodontal, endodontic, orthodontic and surgical skills

General anaesthesia experience

Strong leadership, relationship building and people management skills

Experience training nurses and other dental staff

Ability to reassure and communicate well with patients

Excellent admin skills, updating patients’ records, etc.

Fluent German, English and Swahili

Work History

July 2010 – Jun 2012 Principal Dentist

Private Dental Practise in Munich Germany

Duties:

Providing professional dental service and care to patients also in general anaesthesia

Examining patients’ teeth and diagnosing dental conditions, examining x-rays,

Dealing with routine appointments, checkups, taking impressions, etc.

Dealing with emergency cases like relieving a patients’ pain

Adhesive filings, crowns and bridges, dentures.

Reassuring anxious patients and clearly explaining procedures to them

Dento-alveolar surgery, dental implants, implant prosthetics, sinus lifts, bone augmentation procedures.

Surgical extractions for wisdom teeth, surgical endodontics, pre and post cancer management

Zystectomies, management of TMJ disorders

Jan 2010 – June 2010 Dentist

Ayoo Dr. Simon 8 Upr. O'Connell Street Dublin 1

Duties:

General dentistry

Dental Implants and supra constructions including total jaw rehabilitations

Dento-alveolar surgery and trauma management

Periodontal Surgery; cons, dentures, crown and bridge work, endodontics

Jan 2009 - Dec 2009 Principal Dentist

Dr. Adrian Popescu, Munich, Germany

Duties

Involved in dental examinations and general dentistry

Providing professional dental service and care to pa

Dento-alveolar surgery, dental implants

Dealing with emergency cases like relieving patients’ pain

Straightening teeth with 6 month ortho and repairing

Cons, dentures, crown and bridge

Adminstration

Jan 2008 - Dec 2008 Oral Surgeon

Dr. Adrian Popescu, Munich, Germany

Duties

General dentistry including fillings, crowns, bridges, dentures, endodontics, implant- dentures

Dento-alveolar surgery also with LASER, dental implants, sinus lifts, bone augmentation

Surgical extractions, surgical endodontics

Dental Implants and supra constructions including total jaw rehabilitations

Management of TMJ disorders, periodontal surgery

Dento-alveolar trauma management

General dentistry, also in general anaesthesia

Jan 2004 - Dec 2007 Residence in oral surgery

Technical University, Munich, Germany

Duties

Dento-alveolar surgery also with LASER

Surgical extraction impacted teeth

Surgical endodontics

Dental Implants

Management of TMJ disorders

Dento-alveolar trauma management

General dentistry, also in GA

Pre and post operative patient management

Apr 2003 - Dec 2004 Research Assistant

Oral and Maxillofacial Department, Technical University Munich, Germany

Duties:

Clinical and experimental research in oral maxillofacial and plastic surgery products

Publication of research results

Organisation of scientific conferences

Supervise and lead research programs in the department

Outpatient treatment of patients: cons, pros, perio, post op management

Post-operative management of patients in patients and clinical research evaluation

Patient treatment in outpatient clinic

Organisation and preparation of patients for tumour and multidisciplinary conferences

Feb 2001 - Mar 2003 Tutorial Fellow

Department of Conservative Dentistry Periodontology and Pedodontics

Johannes Gutenberg, University of Mainz, Germany

Duties

Passed the Germ Dental Board examination

Management of dental patients in cons., perio, pedo and endo

Researching with various prophylaxes materials for caries prevention

School children group prophylaxis and dental treatment, also in General anaesthesia

May 1999 - Jan 2001 Attended Germany language school in Augsburg and Munich Germany

Securicor Company as Security officer

Translator in Caritas

Social worker in Caritas

Teaching English in Munich

Feb 1997 - Mar 1999 Customer Service Manager

Siemens, Nairobi, Kenya

Duties:

Promotion of Siemens medical and dental products in East Africa Region

Equipment management after sale including customer support

Promotion and introduction of new products

Sales promotion and technical support

Achievements:

Company grew from 8 workers to 23 workers

Opened a sub-branch in Tanzania and Uganda

May 1989 - Dec 1996 Dentist

Base Medical Logistic Office, Kenya Air Force, Nairobi, Kenya

Duties

Management of dental patients

Procurement of medical and dental materials for the air force

Secretary to the air force tender board

Set and maintain inventory for medical equipment

Education and Skills

Feb 2001 - Mar 2003 Passed Germany Dental Council examinations

Johannes Gutenberg University, Mainz, Germany

Mar 1991 - Sept 1992 Diploma in Customer Service Assistant

Kenya Polytechnic, Nairobi, Kenya

Jan 1982 - Nov 1987 Bachelor of Dental Surgery

University of Nairobi, Nairobi, Kenya

Jan 1975 - Dec 1981 Advanced Level Certificate in Biology, Chemistry, Physics

Ordinary Level Certificate, Div 1, 23 points

Menengai Secondary School, Nakuru, Kenya

Membership: Registered with the Irish Dental Council since 2009 No 68/08

Computer Skills: MS Office, SPSS

Languages: Speak and write fluent German, English and Swahili

Interests and Hobbies

Sports, going to the gym, keeping fit, reading

Contact this candidate