Software Technical Support

objective To obtain a challenging and rewarding position within an organization as a content editor for web.

profile Proficient with Content Management Systems such as Wordpress, Drupal and Joomla

In-depth knowledge of HTML, XHTML, XML, CSS, ActionScript, JavaScript, PHP and MySql scripting languages.

Organized and detail oriented, with the ability to prioritize projects.

Provide training for end users on software.

Troubleshoot hardware and software problems

skills Operating Systems: Windows 7, Vista/00/XP & Mac OS 10/9

Wordpress Adobe CS3-CS5 Suites ArcInfo

Joomla QuarkXpress Arc Catalog Arc Catalog

Drupal Corel Painter ArcGIS Spatial Analyst

Microsoft Office Suites Maya ArcGIS Publisher

3DStudio Max ArcSDE

experience GIS Specialist 2004 - Present

Office of the Lake County Surveyor, Crown Point, Indiana

GIS Specialist | Main Responsibilities

• Utilize GIS to perform studies, briefs, and presentations for the Lake County Surveyor’s Office in county government.

Create and maintain socioeconomic, demographic, administrative, land, environment, infrastructure and transportation network databases from various sources including census, field observation, GPS, aerial photography, existing maps, and legal descriptions.

Author, maintain and analyze datasets for the GIS database to generate tabular and cartographic information.

Web & Graphic Design Support

• Chairs Advisory Board responsible for planning, development and maintenance of Lake County Government site.

Coordinate with other departments to update content for their respective webpages.

Constructed and maintains the Lake County Surveyor’s Office website.

• Provide traditional printing, web and multimedia support & maintenance.

Responsible for a wide range of routine-to-complex design projects such as: Web design, PowerPoint presentations, publications, brochures, briefings, illustration and graphic presentations.

Technical Support

• Provide Computer Hardware and Software support/training for 20 users.

Software: installed and supported: OS 95-98, ME, 2000, XP, Vista, Office 97, 2000, 2003, 2007, ESRI Adobe and AutoCAD.

Operate as technical support in assisting users to resolve problems with specialized technology systems.

Answer questions and provide training on various software applications.

Assigned special projects entailing office purchases for hardware and software.

Facilitating purchase recommendations; including helping users assess needs and providing justification for equipment and services.

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