Human Resources Manager

JAMES GORDON

**** ***** ******* **. ~ Detroit, MI 48202

313-***-**** ***************@*****.***

QUALIFICATIONS

Collaborative, results-orientated, Production Supervisor seeking leadership position with a quality focused organization. Proven ability to motivate employees through team-focused approach to problem solving. Leader in implementation of metrics programs designed to maximize production levels and eliminate defects. Identified as high potential employee through outstanding performance evaluations. Bachelor’s degree in Business Administration with minor in Human Resources. Proficient in Word, Excel, PowerPoint, and Outlook using Windows and Mac operating systems.

PROFESSIONAL EXPERIENCE

Johnson Control, Toledo Ohio Battery Division (Contract Temporary Position)

9/2010-2/2011 Production Supervisor, Shipping Department

• Managed 36 UAW employees in the shipping department

• Responsible for maintaining customer relations by shipping daily requirements on time.

• Responsible for scheduling daily production to ensure customer demands are on time and ready to ship.

• Conduct daily meetings with hourly employees to discuss quality concerns from customers

• Detected and resolved supply package distribution issues

• Maintained detailed records of materials movement through the ordering process

• Enforced corporate and OSHA safety guidelines and regulations

Ford Motor Company, Flat Rock, MI (Contract Temporary Position) 3/2010-8/2010 Production Supervisor, Trim, Final

• Managed 47 UAW employees in the Trim, Final department

• Introduced "Team Lead" concept and aided employees in their development of leadership capabilities by providing a source of accountability within the teams

• Responsible for maintaining objectives and tracking training to maximize job flexibility

• Advised and led teams by encouraging overall integrity and self reliance within the workplace based upon SQCDM standards and practical problem solving methods

• Demonstrated a proven ability to identify issues, develop solutions and drive resolutions

• Responsible for manpower reduction unit 13 Trim department, downsizing from two shift operation to one

CHRYSLER, LLC, Sterling Heights, MI

4/2002-11/2008 Lead Production Supervisor, Trim, Final, and Shipping

• Manage the work of 41 union employees in assigned trim production zone, including overseeing production process, tracking and reporting metrics, and handing all employee relations issues.

• Empower Team Leads by communicating daily SQCDM (Safety, Quality, Cost, Delivery, and Morale) scorecard metrics and holding them accountable for dissemination of goals to team members.

• Reduced downtime for production stops by 35% within one week of overseeing production zone.

• Improved safety metrics by 100% by educating team members on OSHA guidelines and creating a process to focus on a weekly safety issues.

• Lead daily CSA (Customer Satisfaction Audit) meetings, discuss errors discovered during random car audits, and brainstorm with team members on ways to improve processes.

• Monitor and report metrics on OSHA compliance, accident rates, and success reaching delivery and quality targets; present findings and recommendations to plant manager and union president.

• Act as Subject Matter Expert (SME) on the SMART Manufacturing process, which promotes empowerment of smaller teams within the unit and emphasizes collaboration in problem solving.

• Maintain Flex Chart to indicate employee skill levels achieved and necessary areas for additional training; this is used to schedule individuals on various jobs throughout the production zone.

• Launched the successful production switch from the JR platform to the JS platform.

• Designed and implemented standardized work instructions for use by team leads and members.

• Conduct performance reviews for Team Leads, process and track payroll records using custom software, and partner with union representatives to resolve employee relations or grievance issues.

• Challenged team leads to collaborate on a plan for job reduction in response to corporate mandate; implemented the proposed plan and counseled team members on the business need for the change.

• Acted as interim Area Manager for three months, including accountability for SQCDM scorecard and oversight of 220 employees across 6 production zones.

Production Supervisor, Body Shop (2002-2004)

• Supervised 15 hourly production employees on operation and maintenance of approximately 30 robots used to assemble underbody auto parts.

• Worked with trades to ensure 100% conformance on PM (Preventing Maintenance) in assigned area.

• Partnered with skill trades to determine the root cause of equipment breakdowns resulting in downtime exceeding 20 minutes and brainstormed solutions to eliminate malfunctions.

• Created and presented graphic reports to management summarizing causes of breakdowns and proposed solutions to eliminate downtime.

JAMES GORDON Page Two

EDUCATION

UNIVERSITY OF PHOENIX, Southfield, Michigan

Masters in Business Administration/Human Resources (MBA), 2007-Present

~ Coursework since 2007

WAYNE STATE UNIVERSITY, Detroit, Michigan

Bachelor of Business Administration, 2005

~ Minor in Human Resources

CERTIFICATIONS

• Team Leader Training, SMART Manufacturing, August, 2007

• Station Direct Run Loss Training, May 2006

• Error/Mistake Proofing, August, 2005

• Lean Knowledge/Lean Assessment, July 2005

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