Customer Service Project
Resume:
V. MAHESWARI
*************@*****.**.**, ******.******@*****.***
Passport Number - H5652671
Education
**** : Master Of Business Administration(Final Year – doing in Correspondence)
Periyar University, TamilNadu.
2010 : Master of Computer Applications – 83%
Vinayaja Missions Engineering College, Salem.
2007 : Post Graduate Diploma in Computer Applications – 90%
Tamilnadu Computer Education Development Scheme, Salem.
1997 : Bachelor of Science in Physics (B.Sc) - 58%
Arts & Science College for Women, Salem.
Professional Experience
Swathi Smart Card Hi-Tech Solutions, Bangalore from December 2010 to June 2011 – Database Administrator.
• Managing and Retrieving data from data base(Sql Server) using SQL queries
• Management of Reports - In charge of generating section monthly report, surveys, etc
• Maintenance of training & development, performance appraisal and looking after day to day activities.
Biospark India, Salem from June 2007 to November 2010 – Admin & Executive Secretary.
• Managing expenses, making travel arrangements and organize official meetings and events.
• Responsible for the day-to-day operations of the corporation, and provide full Headquarters support.
• Work consists of supporting management, including variety of project management and Organizational development.
• Providing all necessary forms and information to the Payroll Service and Accountants, coordinate and remit payment for all employee benefits.
• Assisting the Accountants and Provided them with financial information as required, identifying financial resources, participate in the preparation and maintenance of the corporation's budget, handling all billing and collection of funds.
VRL Logistics, Salem for 3 years from June 2004 to May 2007 – Admin Maintenance.
• General Administration Work - Assist in preparing letters, emails & faxes correspondence, monitor medical expenses, etc.
• Administrative duties, Customer service duties, Management of database
• Management of Reports - In charge of generating section monthly report, letter corresponding, surveys, etc.
• To produce timely and reliable management information reports and prepare analysis on costs, margins and pricing.
Ratham Brand, Salem for 4 years from July 2000 to May 2004 – Admin & Executive Secretary.
• Assist Finance Manager to ensure quality improvement and cost minimization
• General Administration Work - Assist in preparing letters, emails & faxes correspondence, monitor medical expenses, etc.
Eswar Computer Galaxy, Salem for 3 Years from July 1997 to June 2000 – Account Assistance.
• Ensure proficiency and effectiveness in day-to-day accounting operations.
• Handling Customers via walk in/ phone and Ad-hoc duties.
• Strong Microsoft Office skills and Prepare invoices for billing.
• Conduct independent review of work processes and systems and recommend possible improvements to achieve greater efficiency.
Core Competence and Ability
• Completed Rashtrabhasha Visharath for Hindi from Dakshin Bharath Hindi Prachar Sabha, Chennai.
• Completed Typing Higher Exams in English and Tamil.
• Strong analytical skills, positive attitude and meticulous.
• Strong communication skill, able to work independently and a team player.
Software’s and Package’s
Operating System : WIN 95/98/2000/NT and MS-DOS.
Packages : MS-Office.
Languages : C, ASP .net
Databases : SQL Server, MS-Access.
Multimedia : Basic knowledge in Photoshop, Flash.
Projects Handled
• Time Tracking System - This System is used by a software company to maintain a project, to track the number of modules in a project, to know which team each modules are assigned and to track the status of completion of a project. In addition, this project performs Business Development Organization tasks, Human Resource tasks and Leave Application system.
• Online Shopping – This System allows the customers of Vimal Prints (an orbit of manufacturing and exporting various saris) to select, order the saris, view their billing details and view their balance amount.
Personal Details
Date of Birth : 2 May 1977.
Gender : Female.
Marital Status : Married
Address : C-2265, Sushanth Lok-I, Sector 43,
Gurgaon, Haryana - 122009
Phone Number : 0091-8130808776
E-mail ID : *************@*****.**.**
Languages Known : English, Hindi, Kanada and Tamil
Passport Number : H5652671
(V.MAHESWARI)
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