Customer Service Medical
Resume:
Jessica Keeler
Grand Rapids, MI 49505
**********@*****.***
Objective: Seeking a Medical Coding position that will allow me to utilize my current education to contribute to an employer.
Summary of Qualifications
• Familiar with medical terminology, anatomy and human diseases of the body.
• Good communication skills; ability to work with diverse populations.
• Software skills: Medical Manager, Excel, PowerPoint, Procom Plus, Microsoft XP, Alife, CHAMPS, Outlook, Cerner and data entry.
• Knowledgeable of diagnostic (ICD-9), procedural (CPT) coding, HCPCs coding and the proper processing of insurance claims.
• Organized- attention to detail with excellent follow through
• Experienced with Medicaid billing procedures and proper denial follow through
• Aware of HIPAA guidelines and the importance of confidentiality within the medical field
Education
Davenport University
ABA/ Health Insurance Claims Management Graduated: August 2006
Spectrum Health Primary Care Partners
Internship April-August 2006
Successfully completed 120 hours
Certifications/Licensure
• American Academy of Professional Coders (AAPC) June 2011- Current
• Certified Professional Coder (CPC) April 2012-Current
Employment
West Michigan Business Services
Medical Biller/Coder Ada, Michigan
2007- Present
• Evaluate medical record documentation and charge ticket coding to optimize reimbursement by ensuring that diagnostic and procedural codes and other documentation accurately reflect and support the hospitalization, and to ensure that data comply with legal standards and guidelines
• Interpret medical information such as diseases or symptoms, and diagnostic descriptions and procedures for a given hospitalization in order to accurately assign and sequence the correct ICD-9-CM and CPT codes
• Communicate with consumers of healthcare that may have questions regarding their insurance or healthcare bills.
• Accurately code radiology reports for professional and global services.
Masonic Pathways Alma, Michigan
Dietary Aide 2003 - 2005
• Provided excellent customer service to elderly residents
• Tracked and maintained inventory on a daily basis
• Used effective problem solving skills
Affiliations
• American Academy of Professional Coders (AAPC)
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