Jamal uddin
System Support Engineer
Granada Hills CA.91344
Cell # 818-***-****
Email: ********@*****.***
SUMMARY:
• 10 years experience seeking a long-term responsible position in a growth oriented organization having a professional and challenging environment as System Support Engineer.
• Installation & troubleshooting of computer & peripherals sound working experience with DOS, Windows, 95, 98, 2000, XP Professional, Windows Vista.
• Installation and troubleshooting of all kind of supporting interface Cards, accessories of computer along with the system resolved all Computer and Printer Hardware problems.
TECHNICAL QUALIFICATION:
D.A.E (Diploma Associate Engineer) in RTV (Electronics) from Govt. College of Technology in 1993
Diploma in computer maintenance from NIDP in 1997
M.C.P Microsoft certified professional in 2001
PROFESSIONAL E XPERIENCE:
Business Computing International
Designation: System support Engineer from 2004 to 2006
Responsibilities included: Resident Engineer (PPL) Pakistan Petroleum Limited
Supporting 400 Pc and 95 Printers only in Head Office
Installation Through WAN on Clients.
Create users accounts through WAN On Islamabad, Sui, Kandkhot etc
Configuration of network printers
Thin clients configuration and installation
Installation of windows and other software
Support client computer problems
Hardware related problems in clients
Software related problems in clients
Manage security of clients with New Patches and Ant viruses On LAN
Configuration of Microsoft Outlook
Jaffer Business System (Pvt.) Ltd
Designation: System support Engineer from 2001 to 2003
Responsibilities included:
Resident Engineer (PRL) Pakistan Refinery Limited
Installation and Configuration of Windows 95/98/2000/XP Professional Installation of different types of Modem, Network Card, AGP Card etc
Installed, configured, repaired, and maintained approximately PCs. Resolved all Computer and Printer Hardware problems
Responsible for the support of the Physical Plant local/wide area network
Managed a team of two Helpdesk technicians
Trouble shoots Configure network related problems on Workstations locations
Performing routine data backups for critical Systems & Applications
Network troubleshooting
Installation of Network OS(s) on client site
Managed network in TCP/IP environment
Solve the hardware and software problems
Zaxxan International
Designation: System support Engineer from 1996 to 2000
Responsibilities included:
Resolved all Computer and Printer Hardware problems
Installation and Configuration of Windows 95/98/2000/XP Professional
Installation of different types of Modem, Network Card, AGP Card etc
Performing routine data backups for critical Systems & Applications
Trouble shooting and problem resolution of elusive customer network difficulties
Repaired Monitor, Power Supply, Printer and CD Rom etc
RIXI GROUP (USA) INC.
8831 SHIRLEY AVE
NORTHRIDGE, CA 91324
Installed, configured, repaired, and maintained approximately PCs.
Strong soldering skills understanding of soldering material, technique
Resolved all Computer and Printer Hardware problems
Solve the hardware and software problems