Customer Service Accounting

EDDIE CAI

*** **** ******, *******, ******* M*N *K4

Phone: 647-***-****

Email: ********@*****.***

OBJECTIVE: SEEK THE CHALLENGING POSITION OF ACCOUNTING CLERK

PROFILE

Expert in Profile, QuickBooks Pro and Simply Accounting

Skilled in Microsoft Office: Excel, Word, PowerPoint and Access Database

Flexible person able to work well under pressure and take initiative

Effective team player and leader capable of training, coaching, and motivating team members

Extremely analytical individual with strong attention to details and a proven record for accuracy

Excel at building trusting relationships with customers and colleagues, able to multitask and perform in emergency situations

Bilingual; fluent in English and Mandarin

EDUCATION

Bachelor of Accounting (Honours with First-Class Standing) 2012

Brock University, St. Catharines, ON

Certified General Accountants (CGA) Level 3 Candidate 2008 – Present

Certified General Accountants of Ontario, Toronto, ON

Canadian Securities Course 2012

Canadian Securities Institute, Toronto, ON

PROFESSIONAL EXPERIENCE

ACCOUNTING CLERK TORONTO, ON

Parkdale Accounting 2012-Present

• Accurately prepare income tax returns for individuals, small businesses and corporate clients; during high season complete 25 plus returns per day in a fast-paced environment

• Advocate and trouble-shoot for clients with Canada Revenue Agency to clarify discrepancies, misfilings and payments

• Effectively prepare and process HST Returns for small businesses and corporations on quarterly basis

• Provide quality bookkeeping services to small businesses and corporations including journal entries, balance sheets, income statements and trial balances

• Demonstrate customer service skills in-person and on the phone: building rapport with ongoing clients, sales and information giving to potential clients, scheduling appointments and processing payments

INCOME TAX VOLUNTEER ST.CATHARINES, ON

Canada Revenue Agency 2011

• Efficiently and accurately completed 200 plus individual tax returns for the Community Volunteer Income Tax Program sponsored by the Canada Revenue Agency

• Prepared returns for clients at various non-profit organizations to diverse individuals including people with disabilities, homeless, low income, students, families and marginalized populations

~ References Available upon Request ~

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