SR IT Professional

JOAN M. HADA

Olathe, KS ***** T: 913-***-**** ********@*****.***

Senior Strategist IT Leader (Domestic & International experience)

Senior IT Application Development Manager/ Senior DBA Manager / Senior Project Manager

Senior Business Analyst / Senior Technical Analyst/ Entrepreneurial Spirit

Senior Project Manager- Skill set

• 10+ years of Senior IT Management with front-end and back-end experience working with complex initiative.

• 10+ years at senior level providing leadership, strategist and tactical planning to support company directives.

• 15+ years working at a senior level as a liaison between business leaders, customers and technical teams

• Managed 20+ IT professional at a variety of levels, including mentor, coaching and providing leadership

• Worked with vendor, negotiating contracts, business requirements and deliverable as well as timeline

• Responsible for developing new product lines and implementing on time and within budget

PROFESSIONAL EXPERIENCE

JP Morgan - PCM, Kansas City, MO 09/2011 - present

Contractor / Senior Business System Analyst

Work within the Financial / Retirement Planning System to convert from current mainframe process to Oracle based processes.

• Conduct scoping sessions with senior business leaders to gather and document current requirements to use for new system

• Offer new ideas for streamlining the UI (user interface) experience.

• Researched and developed new screen continuity

• Mentor junior business system analyst

• Responsible for designing new wire frames for technically developers.

• Work with PMO leaders to ensure Agile sprint delivered on time

• Monitor and correct defects from sprints

• Create business requirements and functional for IT technically staff.

Boeghringer Ingelheim - PCM, Kansas City, MO 12/2010- 8/2011

Contractor / Senior Project Manager

Improved the current business continuity and workflow for the marketing and sales departments. Work with business leasers to understand need for projects and to create and define project scope, utilizing all SDLC Agile methodology (create project charter, project scope, project milestone and deliverable, vendor relations, implementation, training).

• Report to Executive Directors and sponsors of project with weekly project status reports and host bi-weekly project meeting.

• Build cross relationships with client managers to understand new efforts/goals. Evaluated systems and procedures to derive sound recommendations for improving design while also working to streamline and offer other solutions to better meet client’s needs.

• Tasked with researching off-the-shelf products and deliver recommendation of possible solutions. Manage multiply complex project simultaneously while keeping all project moving forward on time and within budget. Served as main contact between the clients and IS management.

• Conducted business gathering JAD sessions and created a business process flow to help define areas of improvements.

• Managed several project: 1) OTS vendor products that will replace portions of the requisition/ purchase order process. Managed all JAD sessions and created business process flow diagrams depicting current process and where the ROI is most visible, 2) streamline the current pricing process, 3) internal website site working with developer and vendors, 4) security project to manage visitor entering the company building.

Citigroup- PMO, Sioux Falls, SD - (Banking) 9/2010- 12/2010

Contractor / Senior Project Manager

Responsible for multiple financial projects simultaneously and maintained two content management systems (CMS). Comfortable working in fast paced and mature business process orientated environment. Manage projects from kick-off to delivery tracking and maintaining projects schedule and priorities. Working with domestic and off-shore resource to gather and walk through project designs and gather acceptances of all phase of project. Managed all project deliverable including: risk, change requests, communication to senior PMO staff, scope creep and project milestones. Worked within the SDLC/ Waterfall methodologies.

JMH Plainsboro, NJ - (Manufacturing) 4/2008 – 9/2010

Owner / Entrepreneur

Manager for all company deliverables, set company roadmap, held leadership role to actively sell and market product creation, distribution, trending analysis, web development, , e-commerce operations, sales, digital marketing, accounting, identify industry trends, conduct vendor bidding and selection, maintain cost controls, monitor quality, and develop client relationships. Hired and recruited sales teams, web developers. Involved and supported community charities organizations with product donations.

EMPLOYERS INSURANCE, Reno, NV - (Workers Comp Insurance) 3/2007 - 3/2008

Senior IT Development Manager

Recruited to turnaround struggling IT development department and bring vision and direction to staff. Owner of entire IT policy underwriting system, all data maintained in that system, all data feeds along with supporting all environments within those applications on both the web and AS400. Responsible for executive mission critical IT underwriting systems which functioned as backbone for company’s policy underwriting business; feeding data warehouse, statutory reporting, and Oracle financials. Worked directly with C-level executives, PMO, steering committee and business leaders to improve business process and ensure company directives were met and understand company liabilities. Key leader of IT application direction and responsible for ensure partnerships cross company internal staff and external vendors. Worked with IT Governance and Infrastructure to ensure all IT development meets company standards and policies.

• Successfully implemented company’s largest and most complex project to-date of new vendor software tools increasing capabilities and speed for quoting rate policies on-line.

• Recognized for leading team to deliver complicated project on schedule and within budget despite continuously changing business requirements and department struggles.

• Improved process for business leaders to review outstanding tickets by creating report utilizing specific criteria to determine and summarize problems increasing ticket processing time.

• Proactively researched and delivered process improvement for both business and application development departments.

• Responsible for leading projects through conception to completion including: requirement gathering, design, development and implementation.

• Managed multi projects concurrently ranging from small iterations to large complex projects.

• reviewed department IT documentation for all projects

• Defined and developed project plans and communicated across all levels of leaderships.

• Effectively managed 500+ outstanding issue tickets through ITSM.

• Transformed chaotic IT department into cohesive and productive team by implementing formal software and cross-training initiatives broadening skill sets providing variety in project opportunities.

• Determined staffing requirements and handle all HR related requirements.

• Worked closely with business leaders and vendors to maintain a working relationship.

• Resource management of 20+ team members including internal and external team all at variety levels.

• Maintained monthly IT budget and reduced IT vendor cost.

• IT spearhead for implementing SDLC protocol

ASURION, Kansas City, MO (Mobile Insurance) 1/2006 - 3/2007

Senior DBA Manager

Initially hired as Senior Business Analyst to en-engineer business requirements for large ETL jobs written in Ascential Datastage tool then promoted to Senior DBA Manager within 6 months to manage failing database department. Managed team of 7 SQL Server DBAs that were responsible for all data related projects and requests from installing database software, creating databases, applying patches, monitoring, database tuning, account maintenance, backup and recovery, application design, SQL tuning and additional functions such as documentation, business continuity planning and testing.

• Implemented proactive initiatives encouraging department to work cohesively with other business groups and provide positive support and quick response to all data requests needs.

• Recognized for improving department quality and response time.

• Responsible for rebuilding DBA relationships cross company departments.

• Managed team of DBA from trainees to Senior DBA Architects and system engineers.

• Responsible for all data captured and maintained for entire company.

• Worked with Senior IT staff at variety of locations to ensure company policies and standard were met and exceeded.

QUANTA HOLDINGS, New York, NY - (Specialty Insurance) 1/ 2004 - 12/2005

Senior Technical Business Analyst / Senior Project Manger (Reinsurance. PL, M&A, Environmental, Structure Products)

Hired to work for startup company only two months old all policy information was being stored in excel. I was tasked with creating and developing an IT application that could support both domestic and international multiply specialties line of insurance. Collaborated with 3rd party software vendor to gather and formulate business requirements for development of new basic policy underwriting system.

Defined all company application requirements, arranged domestic and international security, trained users worldwide, developed desk procedures, and ensured data was SOX compliant. Managed ERP application and data quality between web application, PeopleSoft, and statistical reporting. Conducted weekly meetings with CIO, steering community and business leaders in organization guaranteeing all requirements, company mission critical projects and company standards were met.

• Met with Presidents of each insurance division to gather business requirements to generate one policy underwriting system to support all line and domestic and international business.

• Created IT department consisting of BA, Helpdesk support, training team and supervisors.

• Defined SDLC documents to support SOX

• Developed and implemented helpdesk protocol and guidelines improving service and response times.

• Trained domestic and international user, wrote user manuals.

• effectively brought a startup company from excel spreadsheet data repository to web-based policy underwriting system that could support both domestic business and international business which would support five different lines of business all with different requirements.

• Maintained relationships with vendors and clients.

• Understood company liabilities for writing insurance policies on domestic land and international waters.

MEADOWBROOK, Kansas City, MO (Workers Comp Insurance) 1/2001 - 12/2003

Manager Application Development / Project Manager

Directed IT development group supporting canned software, gathering business requirements, coordinating system testing, and resolving problem tickets. Managed roll-out of new AS400 canned software while continuing to oversee legacy system. Led team to fine-tune CSC worker’s compensation code to meet requirements, reviewed new software for future projects, and supervised 12 employees, including mainframe team.

• Implemented processes and procedures to streamline production and improve test processes.

• Created and executed new standards for change control on multiple levels.

• Recognized for continuously meeting all requirements, delivering projects on-time, and under budget.

ADDITIONAL EXPERIENCE

TRANSAMERICA LIFE COMPANY - INSURANCE 1996 - 2001

Senior Developer/Analyst

LEE JEANS - APPAREL MANUFACTURING 1995 - 1996

Senior Programmer Analyst

IBM 1994 - 1995

Project Leader (USDA Contract - government clearance) Farm & Loan software )

CONTINENTAL INSURANCE 1981 - 1993

Senior Programmer Analyst

Managed / Possess TECHNICAL SKILLS

SDLC, PDLC, Agile, SCRUM , Waterfall, SharePoint, PlanView, Test Plans, Enterprise Content Management, Crystal Reporting, MS Office suite , Microsoft Project, Visio, ITSM, MacAfee MAGIC, ASP, .Net, JACADA, VB, XML, EDI, HTML, COBOL/COBOL2, JCL, QMF, Fileaid, FADDB2, SQL, Endeavor, TSO/ISPF, Ascential, POINT, Xpeditor, Mainframe, AS400, DB2, ORCALE, JAVA, PeopleSoft, Data Stage ETL

IT Departments Experiences

CRM, ERP , Web , Marketing & Sales, Quality Control, Business Development, Data Base, Application Development, PMO, Business Intelligent

IT Industries Experience

Insurance, Manufacturing, Financial, Government, Mobile, Animal Health, Apparel, Transportation Logistics

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