Customer Service Administrative Assistant

RESUME: LEAH MILLER

PO BOX ******

TAMPA, FL ****7

Experience: Project Oriented, Information Resource Management trained, Administrative Support, Customer Service and Sales Professional -- Seeking Opportunities with Internal Growth and Advancement Potential.

Summary of Qualifications:

• Over 15 years of experience using diverse software platforms to include Microsoft Suites, Oracle and Siebel.

• Presently in the process of acquiring Microsoft Certifications: A+, MCDST and MOS.

• Known to perform in multi-tasking environments and for prioritizing.

• Strong organizational and detail-oriented skills.

• Regarded for patience, superb listening, written & oral communication skills.

• A demonstrated ability to acquire and apply knowledge rapidly.

• Well known for working independently with little or no supervision.

Employment History:

1 NW CONTACT – Thousand Oaks, CA 5/2012 – Present

Lead Generation, Qualifier/Home Agent

THINK DIRECT MARKETING GROUP – Largo, FL 3/2011 – 4/2012

Subscription Sales/Home Agent

AARP Work Search Foundation –Tampa, FL 6/2009 – 6/2010

Work Search Training Project (Sr. Community Service Employment Program) Participant

VACO Staffing/VANGENT - “Clunker” Project – Tampa, FL 8/2009 - 9/2009

Document Analyst

SNELLING PERSONNEL STAFFING - Tampa, FL 5/2006 - 8/2009

Administrative Assistant

SDP/Special Data Processing - Clearwater, FL 2/2005 – 5/2006

Subscription Sales Agent

SITEL (GM) - Tampa, FL 11/2004 – 2/2005

Customer Relations Management, Reimbursements

AVAYA, INC. - Brandon, FL 8/2002 – 3/2004

Contracts Administrator, Customer Service

JPMORGAN CHASE - Tampa, FL 10/2001 – 2/2002

Home Loan Analyst Assistant, Mortgage

CELOTEX Corporation - Tampa, FL 2/2000 – 10/2001

Administrative Support Assistant /Floater, HR

OLSTEN/Cigna - Tampa, FL 10/1999 – 2/2000

Executive Administrative Assistant, Medicare Marketing

ST. PAUL LUTHERAN CHURCH - Tampa, FL 8/1998 – 10/1999

Church Office Secretary

COMPUTER GERATED SOLUTIONS - Tampa, Florida 2/1997 – 5/1998

Help Desk Support Analyst

Education: NEW HORIZONS COMPUTER LEARNING CENTER - Tampa, FL 2010 – 2011

Microsoft Certifications: A+, MCDST and MOS

Certificates of Completion in: CompTIA, A+ Essentials and Practical Application

TAMPA COLLEGE - Brandon, FL 1992 - 1994

Masters of Business Administration

Focused on Marketing and Promotions

HOWARD UNIVERSITY - Washington, DC 1969 - 1977

Bachelor of Science

Graduated from the School of Liberal Arts.

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