Customer Service Quality Assurance

Tammy Vo

**** **** **** *****

Brooklyn Park, MN 55444

Telephone: 763-***-****

Email: tb0aa3@r.postjobfree.com

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Career Objective

• Analytical chemist/technician professional within 1+ years of experience using various laboratory instruments for various projects. Skilled in various testing technologies and current QA/QC methodologies.

Professional Experiences

September 2010-present

General Mills-Minnesota

Analytical sampling technician

• Preparation of samples using various methods and instruments

• Deliver samples

• Using Lims system

• Contact: Allison Schmitz – 612-***-****

June 2010-August 2010

Cargill-Minnetonka, Minnesota

Analytical chemist

• Use a diverse range of methods to investigate the chemical nature of substances.

• analyzing samples from various sources to provide information on compounds or quantities of compounds present;

• using analytical techniques and instrumentation, such as high performance liquid chromatography (UPLC)

• interpreting data and adhering to strict guidelines on documentation when recording data;

• reporting scientific results;

• using a range of analytical techniques, instrumentation and software;

•

2009-2010

Ecolab – Eagan, Minnesota

QC chemist

• Conduct routine analyses of various compounds and components ensuring compliance with applicable methods, protocols, quality assurance test methods (QATM) and regulatory guidelines - Document and maintain laboratory records and study documentation.

• Operate and perform routine maintenance of laboratory instrumentation equipment

• Participate in project meetings, helping to plan, monitor and guide project work.

• Perform quality control of data using LIMS system.

• Inform Study Director, Principal Investigator and/or management of any problems and/or

deviations that may affect the integrity of the data.

• Maintain a safe and clean work environment

• Contact: Nancy Brezina – 651-***-****

2008-2009

Omnicare – Crystal, Minnesota

Pharmacy Order Entry Technician

• Verify Patient Prescriptions and Details

• Fast Paced Environment with Time Constituency

• Fluent with Different PC Protocols and PC Applications

• Communicate to Patients, Team Members, and High Level Members

• Process Prescriptive Drugs

• Data Entry

• Contact: Kathy H. 763-***-****

2004-2009

Walgreens - Brooklyn Park, Minnesota

Pharmacy Technician/Floater

• Worked Long Hours on Feet

• Customer Service in a High Volume Environment

• Worked with Little or No Supervision

• Communicate Effectively to Pharmacist, Customers, and Team Members

• Organize Pharmacy Inventory

• Process Prescriptive Drugs

• Working knowledge of the Pharmaceutical Databases

• Contact: Jessica B. 763-***-****

Education

2003-2008

College of Saint Catherine - Saint Paul, Minnesota

Bachelor’s of Arts in Chemistry - Concentration in Biochemistry

Technical Skills

• Laboratory Procedures and Protocols

o HPLC,MS, GC, Western Blotting, PCR, Wet Chemistry, Aerobic Plate Counts, Analytical, Quantitative , Titrations, Reagent Preparations, Chromatography, Sublimations, Distillation, Crystallization, and Electro Analytical Analysis

• Working Knowledge of Microsoft Suite

• Bilingual - Vietnamese and English

Contact this candidate