Customer Service Manager

Maria Cerda

Arcadia, FL ******863-***-***********@*****.***

Qualifications Summary

Administrative Support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Customer Service & Relations, Accounts Payable/ Receivable, Telephone Reception

Word Processing & Typing, Filing & Data Archiving, General Accounting

Computer Operations, Office Equipment Operation, Bilingual (Spanish)

Experience Highlights

Administrative Support

Performed administrative and secretarial support functions for the General Manager of a large paver manufacturer. Coordinated and managed multiple priorities and projects.

Provided discreet secretarial and reception services for a busy hotel/motel. Scheduled reservations and maintained accurate, up-to-date confidential client files.

Assisted with general accounting functions; maintained journals and handled A/P and A/R. Provided telephone support; investigated and resolved billing problems for a large paver manufacturer. Trained and supervised temporary staff and interns.

Customer Service & Reception

Registered incoming guests at a hotel/motel. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality.

Conduct employee interviews to elicit necessary information for registration, accurate prioritization, and to assist Human Resource personnel in the hiring process.

Orchestrated hotel special events and reservations; managed customer relations and provided exemplary service to all customers.

Management & Supervision

Promoted rapidly from secretary to account manager at a large paver manufacturer. Oversaw all operations including accounts payable, accounts receivable, payroll, and human resources. Troubleshot and resolved problems, mediated staff workman’s compensation claims and handled customer complaints.

Participated in staff recruitment, hiring, training, and scheduling.

Employment History

Internship, Heartland Workforce One-Stop, Arcadia, FL (10/2010 – Current)

Secretary/Receptionist, T. Baldwin Environmental Svcs., Arcadia, FL (07/2010 – 10/2010)

Account Manager, Tremron, Inc., Arcadia, FL (06/2006 – 12/2008)

First Shift Coordinator, Peace River Citrus, Arcadia, FL (11/2005 – 06/2006)

Front Desk Clerk, Best Western Inn, Arcadia, FL (06/2000 – 11/2001)

Education

Family Service Center, Arcadia, FL (1999)

GED

Administrative Assistant Certificate

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