Quality Assurance Software Engineer

KENNETH LAUFMANN

(Cell) 425-***-**** (Home) 425-***-**** *********@*******.***

SENIOR SOFTWARE ENGINEERING LEADER

Strategic Business Planning, New Product Development, Hands-on Technical Leadership

“Ken has always impressed me as one of the best senior development leaders I’ve ever encountered. He is a good strategic thinker with an outstanding ability to translate broad business needs into highly practical and effective initiatives – which he then drives through to completion.” Dale Clark, VP of Development, CA Technologies

EXECUTIVE PROFILE

In-depth expertise in Software Engineering, strategic business planning and software development life cycle, process and product improvement, R & D, and operations. Expertise in directing multimillion-dollar product lines and geographically dispersed engineering teams. Fosters an environment of high productivity and team orientation. Entrepreneurial mindset with ability to work within corporate guidelines and structure. Recognized speaker at world conferences and within the customer community.

LEADERSHIP COMPETENCIES

Strategic Planning & Direction | Product & Platform Roadmaps | Engineering Management | Cross-Functional Team Leadership

Customer Relations, Escalations, & Satisfaction | Structured Methodologies | Process & Performance Improvement | Quality Assurance

Product Design & Development | Technical Problem Identification & Resolution | Project & Program Management

PROFESSIONAL EXPERIENCE

CA TECHNOLOGIES, Bellevue, WA 1989 2011

Overview: Successful engineering leadership career in a number of increasingly responsible roles with CA Technologies a Fortune 500 company and one of the largest independent software corporations in the world. Led a team of 6 development managers and 30+ software developers. Oversaw and directed software development teams in India, Prague, and Israel, and a budget of $3M. Recognized for commitment to delivering high-quality results and ability to manage shifting priorities without compromising productivity. Honored with lifetime achievement award in 2011 for significant contributions to product.

Senior Director, Software Engineering (2007 2011)

Director, Development (2004 2007)

Development Manager/Pre-Sales Technical Consultant (1995 2003)

Software Engineer (1989 1995) Legent Corporation (acquired by CA in 1995)

Notable Accomplishments:

Led the organic development, deployment, and growth of company’s Service Desk product that generated more than $100M in annual revenues.

Drove software development teams to consistently deliver products on time and on budget, leading the coordination of internal and external cross-functional teams.

Led the development of a new web services API into company’s help desk product Service Desk driving early adoption of open integration standards and web services as a primary integration mechanism that led to recognition of the product as CA’s most widely integrated solution.

Consulted with a variety of CA’s largest customers integrating real-time feedback on product releases into software development lifecycle.

Instituted formal review meetings with development managers and cross-functional teams such as technical publications and quality assurance reducing project risks while improving communications and quality of releases.

Integrated a number of point solutions, such as chat and knowledge search within 6 months, following company acquisitions resulting in a groundbreaking user interface that significantly improved the productivity of help desk analysts and differentiated the product from the competition.

Realigned organizational structure, establishing the project management function within the team and coordinating the successful technology transfer of several team roles.

PREVIOUS CAREER ASSIGNMENTS

Software Engineer U.S. WEST NETWORK SYSTEMS, INC., Bellevue, WA (1986 1989)

Programmer COMM+ SYSTEMS, INC., Seattle, WA (1984 1986)

Analyst PACIFIC NORTHWEST BELL TELEPHONE COMPANY, Seattle, WA (1978 1984)

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science (B.S.), Mathematics PACIFIC LUTHERAN UNIVERSITY, Tacoma, WA

Leadership & Public Speaking DALE CARNEGIE

Certified SCRUM Master

Certified ITIL V3 Foundation in IT Service Management INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY (ITIL)

Attended a variety of management and leadership development courses through CA Technologies’ internal training programs.

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