Customer Service Engineer

Parin Shah

**** ******* **** *, *** ***, Los Angeles, CA 90067 (213) -281-0148 t99hbm@r.postjobfree.com

Highly analytical and result driven team player seeking to pursue a challenging career with a leading organization.

Education

M.S. E.E. (Aerospace Controls), University of Southern California, Los Angeles Spring 08

Bachelors of Engineering in Electrical Engineering, University of Mumbai, India Spring 05

CFA level I Candidate

Pursuing PMP Credential

Skills

• Expertise: Product/Program Management, Scrum & Agile Methodologies, Product Life Cycle Management, Product Portfolio/Account Management, Comptetitive Analysis, Elasticity Analysis, Business Development & Marketting Strategies, Quality & Reliability, Statistical Process Control, Design of Experiments, Failure mode & effect analysis (FMEA), EOL

• Tools & languages- C++, SPSS, SAS, MATLAB, MS Project/Access/VISIO, MY SQL, Oracle, AutoCad, HTML, XML, ftp, .net, java, TCP/IP, ios, Webapps, Windows, Axosoft, Sourceforge, Navision

Professional Experience

Marshall Electronics Inc, Broadcast Multimedia, El Segundo, CA, USA

Program Manager June 09- Present

• Succesfully released several Products within tight budgets and time dealines

• Collaborate cross-functional R&D, IT, Sales & Marketing and Finance teams using Scrum & Agile Methodologies

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Design Price Models by performing Conjoint and Competitive Analysis for Global Markets.

• Recommend Price changes to Stakeholders by performing Marketing intelligence

• Direct all phases of Product Development from inception through completion to EOL.

• Gather business requirements from stakeholders to build all roadmap components

• Define MRDs and PRDs with prioritized features and corresponding justification from Stakeholders.

• Attend various trade shows to ensure Products are outperforming the competitors

• Document Tehcnical specifications and User Manuals & FAQs

• Deliver Technical Global Trainng Programs to Technical/Customer support.

• Act as a SME & elucidate Systems Engineers to maintain high-resolution rate for SLAs.

• Collaborate with international OEM parnters and redesigned 4 products in 2009

• Designed Statistical Multivariable Regression model to bring down failure from 8% to 3%.

• Achieved major cost optimization in existing and new product line (saved more than $200,000 in 2009)

• Desgined Cost Model for RMA to convert it to Customer service from Profit generating centre.

Perkinelmer Inc, SF Bay Area, USA

Pricing Strategy Analyst Summer-08

• Streamlined the financial Pricing data by developing new database and application.

• Designed and suggest pricing model by spotting impact of changes in Volume and Price

• Research on competitive pricing information including collection and analysis of Industry

Siemens Information System Ltd, Mumbai, India

Software Engineer June 05- July 06

• Liaise stakeholders & Engineers to elicit, analyze, and validate requirements and business processes.

• Convert business requirements into system functional, non-functional, and operations requirements

• Developed features for Remedy to meet client’s customize requirements and requests.

• Facilitated the Client through Bug fixing and reduced the resolution time for Remedy 5.1/6.3

Dell Computers, Mumbai, India

• Co-op followed by Work placement as a Field Application Engineer for Dell Laptops and Desktops

• Took ownership of quality issues from customers and acted as an internal advocate for the customer.

• Streamlined the documented information between Engineering and Management to find the right solutiions

Awards and Achievements

Recognized as the Best Intern by Triton Infosys during Summer’07 ● Award for Best lead Actor in Mumbai University ● In recognition of leadership qualities elected as a School Head Boy for the academic term 1997-98 ● Achieved a Diploma in Sky Diving, Monterey Bay. ● Several 5k and 10k Marathons to support Cancer and Aids research

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