Customer Service Technician

Hardware Technician’s role is to support and maintain all on-site hardware including, but not limited to, the following: computer systems, desktops, peripherals, servers, All work completed in a timely manner and will be in conjunction with pre-defined, established protocols and procedures. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. Incumbent will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

This position requires the full understanding and active participation in fulfilling the mission of Action Computer & Surplus. It is expectation that the employee will demonstrate behavior consistent with the core values. The employee shall support ACSS strategic plan and the goals and direction of the performance improvement plan. The employee will also be expected to support all organizational expectations including, but not limited to: Customer Service, Confidentiality of Information, Environment of Care, and ACSS Initiatives.

Required Experience:

A+ Certification with Minimum of two years work experience with personal computers. Extensive knowledge and experience with various PC's and Mac`s applications. The individual should also be knowledgeable of operating systems and applications such as Windows, Mac OS and Microsoft Office Suite.