security officer / customer service supervisor
Resume:
Hani Mohammed Tawfiq Radad
**********@*****.***
Overview More than eight years of professional as security officer and customer service experience. Exemplify supervision and professionalism.
•Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.
•Proven ability to handle currency and financial transactions accurately..
•Familiar with Microsoft Word, Microsoft Excel, e-mail, and reporting to higher management.
Areas of Expertise • Security Supervision (Aviation security)
• Customer Service
• Fraud document check (Passport ,visa, official Documents)
Professional Experience
Department Of Transport (Mawaqif) IMUM. Abu Dhabi
2010- Present
Parking Shop Supervisor (Customer Service)
• Shift In charge and duty supervisor ,
• Daily reporting to line manager
• Customer Service & Relation
• Office Managing
• Handling the customers complains professionally
• Plan, assure quality control, and minimize waste.
ETIHAD AIRWAYS Abu Dhabi 2006-2010
Security Officer (Fraud Document Check)
• Duty Officer and Shift in charge
• Plan staff duty schedule (monthly, yearly).
• Checking the Passengers documents at the boarding gates
• Customer service, professionally handling issues.
• Ensure the flight is safe by physically checking the aircraft passengers and cargo holders.
• Following up with the local authorities any issues related to safety and security at the airport.
• Implementing Airline Security policies and procedures
• ensure that all the TSA rules and regulations are applied at the airport
• Preparing daily, weekly, monthly reports and incident reports. And end to the line manager.
• Implementing Airline Security policies and procedures.
• Conduct daily meeting with staff and train the new joiner as supervisor
Abu Dhabi Mall (Aswaq Management) Abu Dhabi 2001 - 2006
Safety & Security Officer. (Control Room In charge)
• In charge for the Main Security Control Room in Abu Dhabi Mall , Office Towers and monitoring the Beach Rotana Hotel .
• Operating (CCTV system, Fire Alarm System BMS System, Access Control System and PA System )
• Preparing developing and implementing the mall safety & environmental management system
• Daily preparation of Maintenance report of all the systems.
• Preparing safety reports and record for reporting to engineers / management & facilities services.
• On daily weekly and monthly basis preparing the survey of fire cabin sprinkler system ,access doors ,gas tanks ,house keeping ,pest control cleaning after grease tap and smoke detectors ,stores of the mall and mall units and ensure its well ventilated maintained and all precautions been taken and any other related to keep the environment of the mall safety and healthy
• Report to the technical department any faults on the systems in order to follow it up with the contractors to keep the systems healthy and effective
• Liaise with the contractors to rectify the faults and other statutory department.
• Handling enquires, maintaining the records and the files, preparing the duty schedule for the staff, servicing the customers through the security office and by telephone .liaise
• Coordinating with the technical marketing departments to finalize the activity preparations in the mall area and shops.
• Preparing the assessment on weekly monthly and quarterly basis
Education & Qualifications The British Council Amman, 1997 - 1999
English Language Diploma
Alittiha Secondary School Amman 1997
GED ,High School Certificate
CompuBase Institute Amman 1998 -2000
Complete package of computer courses
MS Office (Word, Excel, PowerPoint, Outlook, FrontPage)
References & Supporting Documentation
During my work with I have undergone
Fire Fighting and First Aid Training (by FAST)
Customer Service Training. By Spearhead Training Course
First Aid & Safety Training (By Gulf Diagnostic Institute)
Completed National Exam Board Occupational Safety & Health
NEBOSH course, Euro link Safety Institute – Dubai.
(Awaiting a Accomplishment Certificate).
Deportees Escorting training.
Security awareness training.
Document and visa verification training at
(UK., BELGUM & USA Embassies )
Reference: Mr Jihad Elkurdi site manager (Site Technology company) Mob 050-*******
Mr Oliver Abu Dhabi Mall Security Manager Mob 050-*******
Mr .Andy Sprowel Mawaqif Operation Manger Mob.050-*******
Mr Shahzad Pervez Etihad Security Manager (050-*******)
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