Customer Service High School
Resume:
ALVARO U. GONZALEZ
NEWARK. NJ *7104
****************@*****.***
Objective: To utilize my performance and knowledge to obtain a challenging position with an established company that offers long-term opportunities and have superior skills in a fast-paced and team player environment.
Professional Experience:
07/2009-01/2011 Armanti Financial Services, Bloomfield NJ
Customer Service Representative (full time)
• Located patients erroneously provided incorrect information
• Handle 200 outbound calls a day/100 inbound calls a day
• Obtained insurance information from patients
• Process payments over the phone and offered payment plans
• Screened patients for assistance eligibility.
08/2008-12/2009 Marcos Department Store, Newark NJ
Sales Associate/Customer Service/Cashier (full time)
• Provided customers with product, pricing, and other pertinent information
• Responsible for organization of products both on the floor and in the storage room
• Responsible for receiving orders on all store products assigned daily
• Handle 50 inbound calls a day and processes payments over the phone
04/2007-06/2008 Maria L. Varisco Charter School, Newark NJ
Assembly/Processing/Computers (part time)
• Assembled various projects such as desks and chairs
• Updated and maintain the computer systems
• Processed scanning of incoming shipments
• Performed installations of applications and adjustments of problems with computers
Education:
09/2004-06/2008 Barringer High School
High School Diploma
Special Skills: Microsoft Word, Excel, Access, Power Point.
Bilingual
References: Upon requests
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