Multiple Products Representative
Resume:
Angelica Gutierrez
Arleta, CA 91331
Home: 818-***-****
OBJECTIVE:
More than 1 year experience in customer service and general office. Looking for a position where I can utilize acquired skills and grow within the company.
EXPERIENCE:
Health Net, Inc. 4/2006 – Present
Woodland Hills, CA
· Promptly research and respond to issues providing accurate information and clarification needed by members regarding benefits, eligibility, claims and pharmacy. Log in calls to tracking system to record all aspects of inquiry, meanwhile meeting unit performance goals.
· NRG, Inc. 10/2005 – 4/200
Hollywood, CA
Call Center Rep. – Market Research
· Responsible for working for all major movie studios by calling USA residents and gathering their opinions and data regarding movies in a quick and professional matter.
Lamps Plus, Inc. 1/2005 – 3/2005
Chatsworth, CA
Office Assistant / Credit Representative
· Filed, faxed, copied, and organized file documents for accounts receivable. Answered phones and followed up with references from clients whom applied for credit with the company. Logged information onto: Word – Excel – AS400. Sent and received mail.
TeleTech 1/2004 - 3/2004
North Hollywood, CA
Customer Service Representative
· Responsible for answering phones and assisting customers troubleshoot problems regarding their SBC Yahoo DSL.
EDUCATION:
L.A. Mission College US-CA.-Sylmar,
Some College Coursework Completed
Attended computer and child development courses
James Monroe H.S. US-CA.-North Hills
High School Diploma
SKILLS:
Skill Name/ Skill Level/ Last Used/ Experience
* Apple Mac. OSX, 30-35wpm, Expert, Currently used, 5 years
* Microsoft Windows 98 & XP, 30-35 wpm, Expert, Currently used, 10
years
LANGUAGES:
* English - Fluent - Full Knowledge
* Spanish – Fluent – Full Knowledge
ADDITIONAL INFORMATION: I am a really hard worker. I work well both as a team player and independently. I would be an asset to your department.
REFERENCES: available upon request
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