Project Manager/Network Engineer

DOUGLAS NEITZEL

**** ********* ***** ****, *******, NC 27603

631-***-**** e-mail: ******@***.***

Field Service RADIOLOGY Technician

Well experienced, highly organized and seasoned Field Service Radiology Engineer for the medical systems industry. Extensive hands-on experience in service and preventative maintenance on numerous radiology technology systems. Highly adept at managing customer services operations with a consistent record of meeting or exceeding all technical and support goals.

PROFESSIONAL EXPERIENCE

Senior Customer Service Engineer 2003 - 2009

Toshiba America Medical Systems Inc., Tustin, CA

Ensured delivery of superior service, maintenance, repair and installation of Toshiba radiology systems to hospitals and private facilities in the New York Metropolitan area.

Resolved operational and imaging network problems with various systems, including but not limited to, x-ray, vascular, cardiac catheterization, electro-physiology laboratories digital fluoro cardiac and radiographic fluoroscopic systems.

Conducted regular preventive maintenance service on all radiology systems.

Project manager on delivery and installation of radiographic-fluoroscopic, vascular and cardiac catheterization rooms.

Established and maintained good customer relations with customers and other service associates.

Senior Radiology Service Engineer 1989 - 2003

St. Lukes-Roosevelt Hospital, New York, NY

Recruited to assist in creating an in-house radiology service engineering department.

Instrumental in developing in-house service procedures, maintenance schedules and new-hire training.

Conducted daily service, repair and maintenance functions on all radiology systems.

Responsible for meeting requirements necessary for certification by the Joint Commission On Hospital Accreditation on all radiology systems.

Provided daily communications between department managers and bioengineering department to ensure maximum performance of all systems.

Field Service Engineer 1986 - 1989

Siemens Medical Systems, Malvern, PA

Provided service, repair and maintenance on Siemens’ radiology equipment at various hospitals and private radiology facilities in the New York Metropolitan are.

Developed and maintained good customer relations with customers and hospital personnel.

Factory trained on Siemens’ radiology and vascular systems, and x-ray tables and generators.

EARLIER EXPERIENCE

Field Service Engineer, Physio Control Corp., Redmond, WA 1980 - 1986

Biomedical Engineering Technician, 1976 - 1980

Montefiore Hospital, Bronx, NY

MILITARY SERVICE

Staff Sergeant, United States Air Force 1967 - 1972

Radio and Radar Technician

Vietnam Veteran - Honorable Discharge 1972

EDUCATION

University of Arizona, School of Engineering 1965 - 1967

PROFESSIONAL TRAINING

Factory Trained Toshiba Medical, Siemens Medical Systems,

Physio Control Corp.

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