IT Support Specialist

Location:

Salary:

32500

Posted:

January 02, 2011

KEITH JEROME SMITH

Newport News, Virginia 23608

************@*****.***

757-***-**** Home

Position:

Seeking a position as a Help Desk Systems Service Technician

Qualifications:

• Responsible for the maintenance of 13 lab computers, the installation of software, upgrade of hardware and configuration of each system

• Entrusted with the responsibility of developing and implementing a weekly backup plan of local and network data files

• Entrusted with the duty of maintaining laboratory computers as a result of being able to quickly diagnose and fix systems problems

• Assisted in the creation of a Visual Basic.Net application to help boost student test scores for passing the state examination

• Helped to make a standard system installation more efficient in a multiple desktop setup environment

• Created a preventative maintenance policy for maintaining multiple systems in a computer laboratory

Other Skills:

• Capable of implementing and testing hubs, bridges, switches and routers for connectivity and functionality

• Familiar with the installation and setup of Windows Server 2003 or Linux

• 5 years of co-instructional experience

• Developed and implemented a curriculum to help students learn the fundamentals of operating a computer, MS Word and MS Excel (12 week course)

• 3 years experienced VBA programmer for the Microsoft Office Suite

• 2 years experienced learning and developing Visual Basic.Net applications

• 1 years training in the discipline of residential and commercial wiring (180 apprenticeship hours)

Education:

• 2010 Received Certificate for “Computer Repair and Maintenance”

• 2010 Received Certificate in advanced studies in “Network Maintenance”

• 1996 Rappahannock Community College (“Business Administration”)

• 1992 Completed Residential wiring class at New Horizons Technical Center

• 1992 Graduated Ferguson High School

Reference:

Available Upon Request