Debbie Haskett Resume

Summary:

Proven ability to grow and develop sales leads from initial contact to closing the sale. Able to prepare and deliver presentations, create proposals and negotiate contracts. Outstanding customer service and communication skills. Skilled in problem resolution and customer relations.

ASPG (Advanced Software Products Group) July 2005 – February 2009

3185 Horseshoe Drive South, Naples, Florida 34104 239-***-****

- Software Sales Representative

ASPG provides z/OS (mainframe) software solutions to Fortune 500 Companies around the world.

Responsibilities/Skills:

• Effectively marketed ASPG Products in designated territories

• Met or exceeded an Annual Quota of $325,000.00

• Possess Skills to Handle Prospects from a Cold Call to Sale

• Developed Product Knowledge and Ability to Communicate Knowledge to Clientele

• Updated, maintained and generated leads through ASPG TeleMagic account database

• Represented ASPG at tradeshows and conferences

Award:

- 2006 Sales Person of the Year Award

PROOF-it-ONLINE.com (Company Relocated to North Carolina) October 2004 – May 2005

200 Cascade Pointe Lane Suite #106, Cary, N.C. 27513, 919-***-****

- Customer Service/Technical Support

PROOF-it-ONLINE is a web-based software application tool for online proofing and approval needs, designed to meet the needs of creative professionals.

Responsibilities/Skills:

• Resolved all support/technical issues through email server or phone inquiries

• Created and updated all test process spreadsheets for QA purposes

• Logged and communicated any issues or bug fixes back to development and management

• Updated and maintained a Shared Client information folder or Network’s Shared Directory to include all stages of Test Plans, Enhancement Requests and logged issues.

Micros Systems, Naples July 2001 – September 2004

2640 Golden Gate Parkway, Naples, Florida 34105, 239-***-****

- Opera Senior Product Support Specialist

Opera is an Oracle based Property Management Systems application for the Hospitality Industry. Opera has many integrated modules and interfaces.

Responsibilities/Skills:

• Connected remotely to identify and resolve escalated customer issues for Opera sites globally.

• Escalated issues that require development or DBA fix.

• Provided immediate response to critical issues globally.

• Documented all work using Clarify for site issues, or PVCS Tracker for verified defects.

• Created and maintained technical solutions for knowledgebase and online publication.

• Shared advanced product knowledge, and troubleshooting techniques to regional support staff and Installation Technicians on-site.

MediaBrains.com (formerly InfoXpress.com) November 1999 – July 2001

999 Vanderbilt Beach Road, Ste. 607, Naples, Florida 34103, 239-***-****

- Lead Manager Support Representative

MediaBrains is the leading provider of directors, buyer’s guides and lead management solutions for b-to-b publishers and advertisers.

Responsibilities/Skills:

• Relationship management between publishers and MediaBrains, account management and online support for over 40 publishing accounts.

• Responsible for all online website communication and maintenance.

• Proactively consulted with clients on website activity and ways to increase lead volume.

• Successful creation and maintenance of Lead Management websites.

• Trained clients on back-end use of the BG (buyer’s guide) and LM (lead manager) reports.

• Basic knowledge of MS Office Suite, html coding, java script, various web design programs; including Huey Color Picker, Interdev

The Ritz-Carlton, Naples November 1988 – November 1999

280 Vanderbilt Beach Road, Naples, Florida 34108, 239-***-****

- Catering/Conference Services Coordinator

Responsibilities/Skills:

• Utilized excellent organizational and communication skills to prepare Catering Contracts, Conference Resumes and Proposals dealing with food and beverage related details.

• Maintained the highest level of guest satisfaction at all times.

• Total Quality Management Team Coach for the Catering/Conference Services department.

Awards:

- Five Star Award Nominee for exceptional employees

- Member of the Malcolm Baldrige Award winning team

EDUCATION:

University of Northwestern Ohio

Degree: Associate Business Degree – March 1987

1441 North Cable Road, Lima, Ohio 45805

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