Manager Engineer
Resume:
Joe DeJesus
Spotsylvania, VA 22553
*******@*****.***
SUMMARY:
• Over 12 years of experience in Information technology within the areas of Advanced Desktop Support, Helpdesk, Technical Support, Local Area Networking, Basic Systems Administration, Basic Active Directory, Limited Application Packaging and Basic support of Linux/Unix Operating systems.
• Installation, troubleshooting, break/fix, refresh, and technical support of Desktops and Servers.
• Basic understanding of GPOs, Windows Registry, File Systems, and File Permissions.
• Highly motivated self starter.
• Basic Management Training (Delegation)
• Work within environments SLA’s (Service Level Agreements).
• Exhibit excellent verbal and written communications and customer service skills.
• Create and author documents for a variety of users.
• Coordinate with external vendors.
• Implementation of Enterprise Anti-Virus, Backup, and Malware/Spyware solutions.
• Experience working with Application Packaging using HP (Novadigm) (part of the HP Openview Suite which includes Radia),
• Remote control support using tools such as RDP, LanDesk, SMS, VNC, and Hyena.
• Basic understanding and use of Softgrid, Softricity, and App-V.
• Basic understanding and use of VMWare and Microsoft Virtual PC.
• Worked with debugging tools such as Filemon, Regmon, and Process Monitor to view/assign permissions.
• Self Motivated and able to work independently or as part of a team.
• Level of Education Equivalent to or beyond a Bachelor’s Degree.
• Ability to perform repair of electronics and electrical devices at the component level.
SKILLS:
OPERATING SYSTEMS: Windows XP, Windows 7, Windows Vista, Windows 2000 Professional & Server, NT, ME, 98, 95, Solaris, Linux, Unix, Mac, DOS, AS400, Novell, 2008 Server, Windows 2003 Server
SOFTWARE:
Active Directory, Microsoft Office 2003 and 2007, User Manager for Domains, Enterprise Administrator, Exchange Admin, Exchange Server, Domino Server, Hyena, MMC, Policy Editor, msconfig, Microsoft Project, Microsoft Visio, Microsoft Excel, Microsoft Access, Microsoft Powerpoint, Oracle, Prism, SQL, Crystal Reports, Kana Reports, Dameware, Remotely Possible, PC Anywhere, Timbuktu, VNC, Citrix Metaframe and Client, Netmeeting, Terminal Services, Norton Anti-Virus, Norton Utilities, McAffee, Stinger, Innoculate, Innoculan, Norton Personal Firewall, Black Ice Defender, Websense, Microsoft Outlook, Microsoft Outlook Web Access, Eudora, Lotus Notes, Lotus Notes Databases, INotes, Microsoft Outlook Express, Rightfax, BMC Remedy, Helpstar, HP Service Desk, Bridgetrack, Assyst, Internet Explorer, Netscape, AOL, Microsoft ODBC, Norton Ghost, Sysprep, Altiris, Registry, Partition Magic, Jet Direct, Adobe Acrobat Reader, Adobe Acrobat, Winzip, Cam Unzip, Microsoft Frontpage, Macromedia Dreamweaver, Corel Draw, Photoshop, Spybot, Nero, Easy Cd Creator, HTML, XML, WAP, SMS, Sametime, Snagit, Kronos, Knowledge Base, Quicken, Netgear, builds, images, BMC, Veritas Backup Exec, labview, Bios, Rom, SAP, Carbon Copy, Services, cookies, cache, wininstall, Msi, Peoplesoft, Extensity, Sun Java, Quicktime, Media Player, codecs, Real Player, IQ suite, Marimba, Castanet, RSA, Nortel Contivity, ipass, .pst, .nsf, Winace, Neotrace, Portracer, Anvil Studio, Sysinternals, TCPview, binders, packers, bandwidth controller, clone cd, MIME, Bugzilla, MANTIS, Intelligence Manager, Intelligence Engine, Intelligence Analyst, Intelligence Builder, IIS, ultraedit, bugs, versions, releases, putty, winscp, windvd, powerdvd, designpro, Winace, Sage, Adobe Framemaker, x terminal, blue8, whiteboard, services for unix, X server, Mozilla Firefox, e-policy orchestrator, detector, apache, interix, perl, mysql, vi, Flexlm, Globetrotter, D-tools, Zone Alarm, Brightstor, What’s up Gold, Nagios, Belarc, Radia, Regmon, Filemon, Novadigm, Microsoft Softgrid, Softricity, App-V, Microsoft Virtual Pc, VMWare ESX/ESXI COTS, GOTS, Acronis Partition Expert, LanDesk, Mobile Asset, Fog, RDP/Remote Desktop
HARDWARE:
Monitors, Desktops, Servers, Thin Clients, Laptops, Printers, RAM, Hard Drives, CPU, Toughbooks, Intel, AMD, Keyboard, Mouse, Touchpad, Network Cards, Modems, Cable Modems CD, CD-R, CD/RW, DVD, SCSI, IDE, Serial, Parallel, Scanners, Surge Protectors, Switches, Patch Cables, Crossover Cables, Phone Cords, Phones, UPS, Flat Screen Monitors, Plasma Monitors, Projectors, Conference Rooms, webcams, digital cams, hubs, HP Jordana, Palm, PDA’s, Blackberry, IPhone, USB, Wireless, cordless, speakers, headphones, power supplies, PCI, ISA, AGP, PCMCIA, NIC cards, Video Cards, Compaq, Armada, Proliant, Presario, Ipaq, Dell, Optiplex, Epson, HP, Xerox, Acer, CTX, 3com, Alcatel, Xircom, Seagate, Western Digital, Maxtor, base units, workstations, nodes, Macintosh, USB keys, docking stations, port replicators, racks, Ambit, audiovisual, SPARC. Poweredge, Xeon, creative, Avery, linksys, d-link, kvm switches
NETWORKING: DNS, WINS, DHCP, Static IP, IPX/SPX, SMTP, POP3, IMAP, VPN, RAS, ICS, NETBIOS, Securid, Tokens, VLAN, FTP,T3, T1, DSL, CABLE, IFITL, Dialup, Ethernet, ARP, NAT Wireless, shares, permissions, rights, mapping, UNC, GPRS, SecureID, PDC, BDC, Nodes, peer to peer, home, authentication, replication, mail servers, intranet, WAN, LAN, MAN, Bus, Star, Mesh, Routers, File and Print Sharing
TELECOM: Lucent Definity/Avaya, Nortel, Lyrix, Punchdowns, Switches, Voicemail, VOIP, Cisco IP Phones.
Experience:
Systems Engineer/Desktop Support/Helpdesk/Server Support
Metropolitan Police Department (Washington D.C. Police Department)
Washington, D.C. (Short Term Contract)
3/2010-10/2010
• Utilized Active Directory and other proprietary tools to administer users.
• Assisted users in person or over the phone.
• Administered users remotely using Remote Desktop (RDP) or LanDesk.
• Performance in a 24/7 on call environment.
• Supported and setup Desktops.
• Deployed workstation images.
• Performed basic server troubleshooting.
• Advanced removal of threats from client machines.
• Performed inventory of equipment using bar code scanner.
• Activation and Troubleshooting of Verizon aircards.
• Educated users in the understanding of IT concepts.
• Proved ability to interact with a variety of users at different levels.
• Actively pursuing Security+ Certification while on assignment.
Desktop Support/ Helpdesk/Server Support/Technical Support Manager, Institute of International Education (A State Department Funded Organization), Washington, D.C. (Contract Only)
6/2007-3/2010
• Utilized Active Directory to administer users and computers.
• Utilized Symantec Endpoint Protection to analyze and remove threats.
• Setup of Symantec Endpoint Protection on Server and created/deployed custom antivirus packages to clients.
• Produced daily logs for management identifying threats on the network.
• Performed Daily Backup of Data using BrightStor ARCServe or NT Backup.
• Performed Restoration of Data using BrightStor ARCServe or NT Backup.
• Setup Production and Test Servers.
• Setup of server racks.
• Setup of Blackberry devices for executives.
• Administered File Permissions.
• Troubleshoot and maintained LAN, servers, and desktops.
• Setup of Printer Reservations and Printers.
• Performed minor printer maintenance.
• Performed analysis of equipment and then made recommendations
based upon specifications, IT budget, and other requirements.
• Deployed workstation images using WDS, RIS, or Ghost.
• Production and Testing of Virtualization Servers using VMWare and Virtual PC
• Supported and setup Desktops.
• Educated users in the understanding of IT concepts.
• Supported users in person or telephonically.
• Performance in a 24/7 on call environment.
• Proved ability to interact with a variety of users at different levels.
Application Packager/ United States Marine Corps, Quantico, Virginia, Department of Defense Contractor 6/2005-6/2007
• Basic use of Active Directory
• Administered permissions to ensure hardware, GPO, Department of Defense (DOD) firewall, and Navy Marine Corps Intranet (NMCI) compliance.
• Imaged desktops with Norton Ghost.
• Active involvement in the creation and testing of software packages.
• Used Softricity (Softgrid) (App-V) and Novadigm Radia (HP Openview) to create application packages.
• Tested a variety of applications including Commercial Off The Shelf (COTS) applications and Government Off The Shelf (GOTS) applications.
• Performed testing of various hardware & software builds for compliance with Marine Corps policy.
• Used regmon and filemon (process monitor) to determine application compatibility with Marine Corps build.
• Assisted with user acceptance testing (UAT)
• Created and author various technical documentation. Utilize various resources such as the Marine Corps Architecture Support Environment (MCASE) and the Integrated Solutions Framework Tools (ISF).
• Quality Assurance of packaged applications.
Systems Administrator, CycleLogic, Miami, Florida 2/2005-6/2005 (Contract Only)
• Created and administered user’s Active Directory and Exchange accounts.
• Basic Support of Cisco IP phone system.
• Monitored Servers using tools such as Nagios and What’s Up Gold.
• Troubleshooting of Desktops and Laptops.
Technical Support, Memex, Scotland, United Kingdom 2/2004-2/2005
• Basic Network infrastructure mapping using Visio
• Desktop and Laptop support. Performed upgrades, troubleshooting, and networking of such.
• Setup of Windows 2003 Server, Solaris, Linux, and Anti-Virus Servers.
• Supported clients in a multi-operating system environment.
• Basic html and xml template design for law enforcement.
• Tested Windows based application against Unix back end.
• Basic Design of infrastructure for local and foreign entities.
• Implemented specialized training for law enforcement on the products use.
• Reported software “bugs” and populated them to Bugzilla Database.
Systems Engineer, Autonation Inc., Ft. Lauderdale, FL 5/2003-2/2004 (Contract Only)
• Administered user and email accounts using Active Directory and other administration utilities.
• Diagnosed, configured, and repaired problems with, desktops and laptops.
• Support and installation of citrix client, limited support of citrix metaframe server
• Provided helpdesk and remote support using VNC.
LAN/WAN Support, Southern Wine & Spirits, Miramar, FL 4/2002-5/2003 (Contract Only)
• Desktop, helpdesk, and remote support at the largest distributor of wine & spirits in the U.S
• Administration of user accounts
• Support of phone system.
• Managed, configured, and inventoried computers, licenses, and equipment.
Analyst Level II, International Monetary Fund, Washington DC 1/2001-4/2002
• Desktop Support, and messaging support for Outlook and Lotus Notes.
• Implemented Server and Client Security patches for messaging (Exchange, Domino, Outlook
• Supported desktops, laptops, handhelds, and software for 7000 users.
• Tested and developed mail migration and integration solutions.
• Edited and created various technical documentation and manuals.
Technical Support Level I, PRC, Ft. Lauderdale, FL 1/2000-1/2001
• LAN, Server, Helpdesk, Desktop, and laptop support for users in a call center/corporate environment.
• Logged helpdesk calls into a call tracking system.
• Create/Administer mailboxes and user accounts with User Manager for Domains, Enterprise Admin, and Exchange Admin
• Created and maintained Ghost images
• Supported and setup phone system in a Lucent/Avaya/Definity environment.
• Installed applications that used databases such as Microsoft Office, SQL, Oracle, Prism, ODBC, Crystal Reports, Kana Reports, Microsoft Outlook.
• Performed administration at the Server/Desktop, or using utilities such as PC Anywhere and Remotely Possible.
• Administered user accounts with user manager for domains.
Break – Fix Technician/Electronics Technician, Best Buy Service Center, Hollywood, FL
1/1998-1/2000
• Repaired Computers, Laptops, and Printers.
• Upgrade of Hardware such as RAM, Hard Drives, modems,
• Assist users with applications such as Microsoft Office and Internet Explorer.
• Repaired Consumer Electronics such as home and car stereos.
• Assisted customers in the setup of home networks using ICS (Internet
Connection Sharing)
CERTIFICATIONS:
A+ Certified
Network + Certified
Microsoft Certified Professional
Microsoft Softgrid/Softricity/APP-V Certified
OTHER CERTIFICATIONS:
Brainbench Certified - Computer Forensics
U.S. Securities and Exchange Commission – Cybersecurity Awareness & Training
Brainbench Certified - Computer Technical Support
Brainbench Certified - Information Technology Industry Knowledge
Brainbench Certified - Computer Fundamentals (Win 95/98)
Brainbench Certified - Typing Speed and Accuracy
Brainbench Certified - Written English – United Kingdom
Certification – Introduction to IBM Computers
EDUCATION:
Associate of Science, Computer Engineering Technology, Keiser College
Vocational Degree, Information Technology, Atlantic Technical Center
Vocational Degree, Electronics Technology, Atlantic Technical Center
AWARDS:
Commanding General's Excellence in Information Technology Award – United States Marine Corps
CLEARANCE: Current Public Trust
Obtained Interim DOD Secret Security Clearance
Favorable USDA SAC (Special Agreement Check)
ADDITIONAL EXPERIENCE:
Electronics Technician, Technicar Inc. 1/1995-1/1998
• Managed and trained all technicians.
• Education and Training of all technicians
• Repair of Electronics at the component level
Systems Engineer/Desktop Support Server Support/Helpdesk
Department of Defense (Short Term Contract)
4/2010-5/2010
• Setup of Desktops, and laptops at multiple Military Bases.
• Troubleshoot and maintain network connectivity, phone systems, servers,
desktops, and printers.
• Basic Administration of McAfee E-Policy Orchistrator on the client side.
• Technical Support in person, remotely, and over the phone for users.
• Setup of CAC card readers and supporting software of such.
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