Customer Service Administrative Assistant

Harriett Salina Owens

**** ********* ******* ********@*********.*** Ellenwood, GA 30294 404-***-****

Proficient in Microsoft Office, Word, Excel and Outlook. Proven experience in Customer Service, Administrative Sales and Supervising. A proven ability to adapt at multi-tasking and problem solving. Experiences include servicing Fortune 500 companies. Seeking a position which will allow utilization of past skills and experience.

Qualifications

• Capable of setting priorities; and working under pressure.

• Experienced working in high volume, fast-paced environments, managing multiple tasks.

• Skilled in establishing and maintaining strong relationships with customer service directors and sales managers.

Professional Experience

DHL Express/Airborne Express 1996-2008

Atlanta, GA

Key Account Specialist

• Handled incoming customer calls. Provided comprehensive and strategic customer support

• Identified problems and recommended solutions, monitored accounts to ensure on-time service.

• Determined appropriate solution negotiated customer claims and initiated billing adjustments.

• Provided clerical/administrative support, prepared statistical data for Key account customers.

• Implemented alternate strategies to maximize work proficiency.

• Performed support for customers including accepting/securing over-the counter payments and resolved billing issues.

• Researched shipment tracking request.

• Assisted with operational procedures including sorting shipments, loading and unloading containers, processing international shipments.

• Processed and prepared import/export documentation for drivers in a timely and efficient manner.

Helena Construction Company 1992-1993

Rochester, NY

Administrative Assistant

• Handled broad range of administrative duties for a fast-paced construction office.

• Reported to CEO.

• Answered telephone and greeted visitors.

• Processed and prepared payroll; submit proposals, submit bids and prepared monthly reports.

H & R Block 1987-1992

Rochester, NY

Editor Supervisor

• Trained new employees on data entry procedures.

• Analyzed, audited and reported financial information.

• Ensured refund checks were accurate and prepared in a timely manner.

• Utilized personal expertise and knowledge for problem solving.

Education

Bryant & Stratton Business Institute: Certificate of Business Office Support Rochester, NY

Monroe Community College: Clerical Typing Certificate, Business Administration Courses

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