Customer Service Representative/ Data Entry

Melissa R. Greene

*** *. **** ******, ***. *, Hazleton, PA 18201

(570) 497 - 4120

****.******@*****.***

Objective

To obtain a position to utilize my experience of years of expertise as a customer service representative/ receptionist to utilize my strong work ethic and ability to contribute to the growth of a productive progressive business.

Convergys

Customer Service Representative

September 2011 – To Present

Provided customer support for a high call volume communications company while supplying assistance to customers with billing, company discounts and with technical issues.

The position also included Internet interaction, typing, faxing and copying various forms from my home office.

Kelly Services at PPL Electric Utilities

Data Entry/ Customer Service Representative

November 2009 – September 2010

Provided support to customers that were enrolled in the On- Track program by providing needed forms to apply or to continue receiving assistance with there utility bill.

Kept close contact with County Assistance Agencies to ensure the correct information was supplied to customers applying for On- Track.

Responsible for hand mailings, applying appropriate postage and delivering to the United States Postal Service on a daily schedule.

Corresponded with customers to insure account information was correctly added into the billing system.

Processed and copied customers records as needed.

Abide With Me Bed and Breakfast, Harrisburg, Pennsylvania

General Manager

October 2007 – April 2009

Responsible for managing both the bed and breakfast along with the eatery.

Created new business through community involvement and active public relations programs; while communicating effectively with customers, vendors and the staff.

Provided exceptional organizational and planning skills while becoming very adaptable to enjoy all the new challenges that came about.

Accountable for budgeting, general payroll, maintained expenses through accurate planning, waste reduction, purchasing and cost- effective operating procedures.

Designed print advertisement, planned menus for daily specials and catered special events and parties.

Recruited, hired and supervised and scheduled staff of up to 5 employees while preparing entrees as the head chef.

The position also included secretarial, receptionist, accountant and personal assistant duties.

AT&T Wireless, Harrisburg, Pennsylvania

Customer Relations

September 2004 – September 2007

Provided customer support for a high call volume communications company with multi- lined phone system, while supplying assistance to customers with billing, adding new service and with technical issues.

Served time on a specialty team that dealt with reviewing customer accounts while applying the correct credit and adjustments when deem necessary.

Promoted to the customer relations department in which the duties included retention risks and where the responsibly was to supply solutions to retain the clients.

The position also included Internet interaction, typing, faxing and copying various forms.

Pinnacle Health Systems, Harrisburg, Pennsylvania

Medical Secretary

October 2000 – April 2004

Provided customer support for a family medical practice center that included entering patient data for medical records, insurance companies, and billing into Invison/ PEM/ Signature programming systems.

Close interaction was keep with various insurance companies to insure the proper completion of authorizations, referrals, and appointment setting with participating specialist offices.

Provided clerical support for doctors, nurses and other medical staff as needed.

Processed, updated, filed, copied, and faxed medical records.

Also greeted and announced visitor over an intercom system.

Education

Thompson Institute, Harrisburg, Pennsylvania

Major: Associates Degree in Business Administration

Skills

Over 6 years experience in the customer service/ receptionist field. Proficient with Microsoft Works, Microsoft Word, Windows XP, Excel, PowerPoint, OutLook, PhotoShop and medical programs PEM/ Invision/ Signature.

References

References available upon request.

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