Administrative/Office Assistant - Customer Service

I am experienced in Customer Service, Microsoft Office programs and general office skills. I have well developed interpersonal, analytical, organizational and communication skills. I am very capable of handling multiple tasks, working independently, adjusting to changes and meeting deadlines. I have experience communicating with internal and external customers. I am extremely capable and willing to learn new skills.

Education

Carl Schurz High School, Chicago, IL

• General Diploma

Ross Medical Educational Center, Muskegon, MI

• Medical Assistant Certificate

Stephen Covey 7 Habits of Highly Effective People

Ethics Training

C-TPAT (Customs Trade Partnership Against Terrorism)

Key Skills

Office Correspondence, Create/Maintain Reports, Order Entry, Tracking Shipments, Data Entry,

Skills: Coordinating Shipments, Return Authorizations, Phones, Filing, Faxing, Emails, Purchase Orders, Expense Reports, Mass Mailings / Mail Merge, Purchasing/Maintaining Office Supply Inventory

Computer MS Word MS Outlook Windows MS Excel

Skills: MS PowerPoint Lotus Notes AS400 Business Objects

Experience

Part time positions – Illinois 12/2010 – 06/2011

Part time positions – Muskegon, Michigan 11/2009 – 12/2010

Ross Medical Educational Center – Muskegon, Michigan 03/2009 – 09/2009

Attended classes for Medical Assisting

Brunswick Bowling & Billiards, Muskegon Michigan 2000 - 2008

Administrative Assistant – Consumer Products Business Unit

Handled multifaceted administrative and customer service tasks (e.g., data entry, filing, excel spreadsheets) as the assistant to the Director of Marketing along with the Product Managers and Regional Product Specialists.

• Generated and maintained sales reports for our division

• Maintained all SKU numbers and pricing in our order entry system

• Key communicator for our division and our key distributors via email

• Responsible for customer service in the Consumer Products Division, duties included answering phones, data entry, tracking shipments and providing all information on new products and promotions

Brunswick Bowling & Billiards, Muskegon, Michigan 1999 – 2000

ECN Analyst – Engineering Department

Verified engineering change notices and blueprints were properly issued and updated. Monitored obsolete inventory and initiated scrap tags.

Brunswick Bowling & Billiards, Muskegon, Michigan 1998 – 1999

Administrative Assistant – Pins & Parts Business Unit

Brunswick Bowling & Billiards, Muskegon, Michigan 1992 -1998

Marketing Specialist – Consumer Products

Brunswick Bowling & Billiards, Muskegon, Michigan 1978 – 1992

Inventory Control Clerk - Bowling Division

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