Human Resources Quality Assurance

Education

Human Resources Assistant Academy - Los Angeles Valley College

Fall 2011: GPA= 4.0

Human Resource Assistant Certificate

Child Care- Glendale Community College

40+ Child Care Units

12 Administration Units

24 General Education Courses

Clear Cross-cultural, Language and Academic Development Certificate

Level II Education Specialist Instruction Credential

Experience

Experienced Child Care professional and starting in human resources with transferable skill set. I will effectively and efficiently use the knowledge and skills I have acquired through my education and experience.

• Exceeded budget by $50,000 above net revenue.

• Directed strategic initiatives to achieve organizational goals. Such as created new revenue streams through enrichment programs.

• Cross-functional team management: Recruited, orientated, trained, coached, mentored and motivated staff and volunteers.

• Identified staff vacancies and recruited, interviewed and selected applicants.

• Handled terminating employees and administering disciplinary procedures.

• Served as mentor program throughout the association.

• Met department budgetary goals

• Revised and update department manual.

• Knowledge of office administration, human resource management and supervision.

• Excellent interpersonal skills, team building skills, analytical and problem solving skills.

• Great decision making skills,effective verbal and listening communications skills, attention to detail and high level of accuracy very effective organizational skills.

• Computer skilled including spreadsheet and word processing programs and can e-mail at a highly proficient level.

Office Manager Temp March 19, 2012- September, 2012

Office Team/Climate Action Reserve Downtown Los Angeles

As Office Manager I utilized appropriate methods and a flexible interpersonal style to help ensure the effective and efficient flow of work throughout the office.

• Managed office work schedules/hours and implemented adjustments.

• Responsible for handling Human Resource issues and employee problem resolutions.

• Purchased office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions.

• Maintained a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office equipment is properly accounted for and in safe working condition.

• Maintained and updated company handbook and policies and procedures manual.

• Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner.

• Responsible for the training new employees

• Ensured safety methods, practices and programs were implemented and maintained.

• Project Management- Planned, coordinated and office move.

• Revised and updated Personnel Policy manual and Company Handbook.

• Placed advertisements looking for employees and also set up/ scheduled interviews of potential future employees.

Regional Program Director October 2010-September 2011

East, Mid and West Valley YMCA North Hollywood, Van Nuys & Reseda

• Implemented innovative incentive/recognition programs to increase employee loyalty to reduce turnover.

• Supervised more than 50 staff and provided written evaluations of their performance.

• Partnered successfully with other departments, clients, vendors, members and volunteers to produce positive outcome.

• Managed hundreds of accounts receivable accounts working directly with the Accountant. Researched aging reports including reimbursements which were 90 days in arrears status.

• Maintained and prioritized daily tasks and projects including: call logs, appointments, and expense reports.

• Prepared and drafted all outgoing correspondence reports for managers in a timely manner.

• Complied annual recommendations/reports for end of fiscal year budgets.

• Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention. Team Building, Team Leadership, Team Player, and Time Management. Performance Evaluations.

• Business Development; Strategic Planning, Policy/program development

• Budget development-, Budget Forecasts, Variance reports, Income Statements

• Administrative Skills- Customer Relations- Seers Analytics, Purchasing, Livescan- fingerprint clearance/transfers, iProcurement, Oracle, Ceridian, ADI, NoHo, Data entry

• Worked closely with the Board Members

• Connected and actively involved in community collaborations and events.

Child Care Program Director April 2007-October 2010

East and Mid Valley Family YMCA North Hollywood and Van Nuys

• Responsible for the overall leadership of the Child Care department including staff & volunteer supervision and building and maintaining enrollment, parent and community relations, fiscal management, risk management, volunteer & leadership development and day camp compliance.

• Conducted monthly site visits to ensure quality assurance.

• Created programs that incorporated the YMCA's mission, build character & highlight each child's strengths, ensure to be based upon the overall safety of children.

• Created meaningful opportunities for family and community involvement.

• Assisted with coordinating branch family events such as Healthy Kids Day.

• Participated in Association and Branch activities and events; attended meetings to promote programs.

• Built relationships with parents and community leaders, and effectively managed these relationships.

• Participated in the Annual Current Support (fundraising) Campaign and made sure we reached our goal.

Child Care Director May 2006-April 2007

West Valley Family YMCA Woodland Hills, CA

• Responsible for overall operation and management of a CA state licensed and a YMCA accredited school-age child care facility serving up to 109 children.

• Administration duties: developed monthly and annual budgets, maintained staff & child records, completed child cognitive, social, behavioral & physical assessments, child registration, financial assistance guidance, conducted "Program Quality Checklists" & "Accreditation Standards" evaluations on other child care sites, program & snack supply orders, and staff schedules.

• Management duties: interviewed, hired, & trained staff/volunteers, developed & implemented a staff/volunteer training program, conducted bi-weekly staff meetings, evaluated & recognized

• Staff/volunteer performance, mentored new site directors, participated in training & further education related to work.

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