Project Customer Service
Resume:
Praveen Kumar Euluka
Mob No: 009***********
Email: ********@*****.***
Career Objective:
My objective is to have a challenging and growth oriented position in an organization where I would be able to apply my knowledge & interpersonal skills to achieve excellence in the field of IT by harnessing the inherent capabilities to rise with, and for the organization.
Education:
• MSC in Computer Networking from Sheffield Hallam University. Sep ‘07 –July ’09
• B.Tech in Information and Technology from Institute of Aeronautical Engineering, 2001 - 2005.
• Board of Intermediate from Little Flower Junior College, 1999 - 2001.
• Secondary Education Board from St. Mary’s High School, 1999.
Key areas & Strengths:
• MS Dos 6.22 TCP/IP Implementation Internet Explorer 5.0.
• Implemented and routed network around TCP/IP protocol suite.
• Performed diagnostics, myriad configurations, and peripheral repairs.
• Unique analytical problem-solving ability.
• Solid knowledge of computer and network architecture and Microsoft Operating System.
• Strong communication, analytical, relationship management and co-ordination skills.
Skills:
• Languages: C, C++, J2EE, VB Script.
• Databases: SQL-Server, Oracle, MS Access, MS Project.
• Operating systems: Redhat Linux and Unix , Microsoft Suite (NT4, 2000, 2003, XP pro, VISTA), Mac.
• Web Designing: HTML, XML, JAVA, DHTML
• Browsers: Internet Explorer, Netscape Navigator, Mozilla Firefox, safari.
• Systems Hardware: Windows NT work station and server, Windows (95, 98), Novell, Linux Routers-switches-Hubs, PBX switches, Firewalls, Adtran CSU-DSU’s, packet engines.
• Software: Net objects, Map info, Trend antivirus, Exchange 5.5, Outlook 2000,FTP, Telnet, Ping utilities, Link view, Net X-Ray, Front Page, QuickBook’s Pro, Norton utilities Corel Draw, Photoshop.
• Networking: DNS, WINS.DHCP, HOSTS, TCP/IP, IPX-SPX, SNMP, STMP, BGP.VPN, FTP.
Work Experience:
1. Organization: ICICI Bank Limited
Job Role: Customer Service Officer
Job Responsibility:
• Work with a team.
• Attending the calls of Privileged customers and replying through mails.
• Solving Customers queries.
Duration: December 2005 – July 2007
2. Organization: Lloyds Banking Group
Job Role: Mortgage Consultant
Job Responsibility:
• Processing Main Mortgage and Additional borrowing applications.
• Processing MI12 & MI12R applications.
• Calling Customers or Solicitors for information.
• Achieve target by end of the day.
• Part of Cultural club.
Duration: June 2010 – July 2011
Project 1 : Remote Session Player
Project Description:
I have done a project on REMOTE SESSION PLAYER during my Bachelor’s in Technology, which is used to keep track of all the recordings of all the sessions of a class in a database, useful for the distant learners who cannot attend the classes. Specialization in CMTES Ltd. One of the premier research institute of INDIA as a part of my academic curriculum. The project was implemented.
Project 2: Adaptive Equalizer
Project Description:
I have done a project on ADAPTIVE EQUALIZER during my Master of Science, which is to nullify the distortion or the error signal added to the actual signal when it is sent from the transmitter to receiver. I have completed the project under the guidance of Prof. Marcos A Rodrigues. This project was selected as one of the best projects and was implemented.
Personal Information
Date of Birth : 07th February 1984.
Father’s Name : Sathyanarayana. E
Gender : Male
Marital Status : Single
Languages known : English, Hindi and Telugu
Passport : Holding a valid passport (Number: F4053382)
Summary
Interacting with different people and environment has strengthened in me the qualities of understanding new people and to work in any kind of situations. My strengths are self confidence, hard work, learning agility and always willing to work in a team.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge.
Date: Thanks and Regards
Place: Hyderabad (Praveen Kumar Euluka)
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