Customer Service Administrative Assistant

Valerie J Newman

***** ****** ***.

South Holland, IL 60473

Phone: 708/248-3273

E-Mail: *********@*****.***

Career Overview

More than 12 years of customer service, sales, administrative, and graphics experience.

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.all aspects of administrative work.

Core Accomplishments

Developed and designed page layouts for the Journal of the American College of Surgeons.

Coordinated and monitored production activities including working with service bureaus.

Professional Experience

January 2010 to Current

SKYBRIDGE

Home Agent

Assisted more than 100 callers a day from home office via phone to start/stop newspaper subscriptions, update credit card information, change address information while providing professional and courteous customer service.

Customer Service/Sales

November 1998 to August 2011

AMERICAN GIRL PLACE Chicago, Illinois

Assisted customers inperson and via phone to help with the sale of merchandise or answer questions concerning products available for sale.

Resolution of customer problems in a prompt, courteous and professional manner.

Access client needs and make suggestions of products for gift giving and purchase.

Answer inquiries, make sales presentations and advise customers of in-store promotion products

March 1993 to January 2010

AMERICAN COLLEGE OF SURGEONS, Chicago, Illinois

Administrator/DTP Services

Conceptualized and prepared various projects, oversee all facets of layout, paste-up.

and mock-ups for product specifications. Worked closely with clients and outside vendors.

Maintained desktop system and scanned files to create PDF files for website.

Maintained database to track project status to insure deadlines are met.

Education

Illinois State University

Computer Science

Normal, IL

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