Business Analyst, Project manager, PeopleSoft Developer
Resume:
Scott MacDonald
Shoreline, WA. 98155
***********@*****.***
TECHNICAL SKILLS
Languages: Java, C#, ASP.Net, Visual Basic, XML, HTML, PHP, C++
Software: Microsoft Office, Photoshop, InDesign, Sharepoint, Silverlight Premiere, Final Cut, Final Draft, Eclipse, NetBeans, Active Directory, Exchange Server 2007, Visual Studio.Net, TextPad++, Apache Tomcat, Product Studio, RightNow, Netobjects Fusion XI
Databases: MySQL, Oracle, SQL, Access
Code Examples: https://github.com/ScottMacD
PROFESSIONAL EXPERIENCES
Microsoft (VMC) – Redmond, WA.
Technical Support Agent (contract)
2010-2011
Answered calls from Business Productivity Online Administrators, and assisted them in troubleshooting issues pertaining to Business Productivity Online Suite.
Worked on troubleshooting service request for Business Productivity Online Suite administrators via Email and Chat.
Followed standard help desk procedures.
Researched questions using all available resources.
Stayed current with any updates and changes that applied to Microsoft Business Productivity Online Suite.
EuroCultAV.com – Shoreline, WA.
Webmaster/Lead Film Reviewer
2010-2011
Designed and maintained the website EuroCultAV.com using the website design software Netobjects Fusion.
Wrote weekly reviews of classic and cult home video releases for EuroCultAV.com.
Maintained a professional working relationship with advertisers and home video distributors.
Replies to emails and inquiries from EuroCultAV.com readership.
Jackson Hewitt - Sarasota, FL
Technical Support Agent (contract)
2009 to 2010
Assisted Jackson Hewitt franchisees nationwide by setting up computer networks
Installed software in preparation for the upcoming tax season.
Designed, configured, and tested computer hardware, networking software and operating system software
Diagnosed hardware and software problems, and replaced defective components.
Installed / troubleshooted all computer-related devices (video, sound, modem, printer, scanner, camera, etcetera.), operating Systems and Internet connection issues
Microsoft Corporation (VMC) - Redmond WA
Technical Support Agent (contract)
2008 to 2009
Field customer inquiries via email regarding issues surrounding the Bing cashback program for Microsoft.
Responded to requests for technical assistance in person, via phone and email
Provided technical support and troubleshooting, PC/end-user support for technical issues such as system errors, program discrepancies, order research, and general program questions
Diagnosed and resolved technical hardware and software issues
Researched questions using available information resources
Followed standard help desk procedures
Stayed current with system information, changes and updates
Assisted in the creation of work flow charts to streamline the cashback customer service experience.
SCAN Community Access - Seattle. WA
Assistant Station Programmer/Production Facilitator (contract)
2008
Assisted community access producers with the operation, and maintenance of the equipment that was used to produce their shows.
Encoded DVD’s for play on the channel
Created the daily program schedules for the channel
America's Auction Network - St. Petersburg, FL
Camera Operator/Switcher
2007 to 2008
Broadcast camera operator for their live on-air auctions.
Worked as a control room technician.
Wrote website content for the aantv.com website.
Internet Video Promotions, Inc. - Bradenton, FL
Camera Operator/Video Editor
2005 to 2006
Edited the CD-Rom for Robin Miller's best-selling book “Point and Click OpenOffice.org.”
Shot second unit video footage for various comedy acts, and Internet advertisements.
EDUCATION
Bellevue University - Bellevue, NE, 2009-2010
B.S. in Software Development (3.3 G.P.A.)
State College of Florida - Bradenton, FL, 2002-2006
A.A. in Media Arts (3.2 G.P.A.)
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