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Quality Assurance Manager

United States
May 24, 2012

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**** ********* *******, ***** *****, Mi. 48439

810-***-**** (Home) 810-***-**** (Cell)

OBJECTIVE Transportation / Warehouse Operations

EXPERIENCE Experienced in automotive transportation industry.

Specialized in operations, quality and safety with major automobile manufacturers

Experience in compliance to shipper requirements and damage prevention programs

Strong background in car hauling of specialized equipment designs and customer compliance with General Motors, Ford, Toyota, Honda.

Established relationship with Logistic personnel at General Motors, Ford, Toyota, and Honda.

Quality trained in Six Sigma / ISO 9002

Skilled in Microsoft Office Applications

EMPLOYMENT Performance Transportation Services, Allen Park, Mi.

Director, Quality and Product Handling / Safety

Responsible for 30 locations throughout U.S. for performance improvements and damage reductions in delivery of new automobiles.

Involved with major automotive Logistics and Transportation personnel in developing quality programs throughout the U.S.

Conduct Test Loads for new design vehicles to meet compliance with customer handling procedures

Develop and design monthly report formats for individual customers in reporting Quality performances and Damage Free delivery of product

Interfaced with Manufacture representatives in cargo claims resolution.

Work extensively with equipment manufactures in designs and compliance issues for customers.

Leaseway Auto Carriers, Inc., Auburn Hills, Mi.

Director, Product Handling / Quality Assurance

Responsible for equipment development to meet Major customer requirements.

Trained and managed dock supervision at 18 locations throughout company.

Strong background and interface with Teamster based employees at all locations.

Conducted Six Sigma (Green Belt) projects for improved Quality Performances.

Responsible for setting claims precedents and compliance rules with all Major automotive claims personnel. Also interfaced with Major customers in settlement of claims.

Assisted in design team development of a highly sophisticated automated load building technology program that was state of the art in industry. Program reduced cross mile delivery of automobiles throughout the country and maximized load configurations on trailers.

Trained Quality inspectors for new vehicle delivery at major automotive plant sites.

Ryder Automotive Carrier Division, , Troy, Mi.

Senior Manager, Quality Assurance

Created and implemented statistical Quality Performance report for Major Automotive logistic groups. Created database to track teamster performance records for all field locations.

Established relationships with all Major Automotive logistic groups and developed programs in interfacing between customers and all field locations.

Responsibilities included designs of company owned trailers to fit the needs of automotive handling and delivery to dealerships across the country.

Was give Recognition of Excellence Award by Chrysler Corporation Procurement & Supply in 1996 in assisting logistic team in money saving design on Dodge Ram pickup tie down for transportation. Savings of approximately 2 million dollars.

Ryder Automotive Carrier Division, Flint, Mi.

Superintendent, Quality Assurance/Safety

Managed up to 400 Teamster personnel in Field operations and truck transportation of General Motors Truck and Bus group and Buick City assembly.

Developed work schedules for employees and ran dock operations

Experienced in load make up procedures.

Managed Rail loading facility for General Motors Truck and Bus group.

Chairman of the NATA (National Automobile Transporters Assoc.) – 1994 thru 1997

EDUCATION 2 years – Eastern Michigan University – Business Administration

2 Years – Michigan State University – Business Administration

REFERENCES Michael A. Palmer

Director, National Accounts – Ryder

39550 13 Mile Rd.

Novi, Mi. 48377

Phone : 248-***-****

Larry E. Vollmer

Assistant General Manager, Pilot Transport

12781 Emerson Dr.

Brighton, Mi. 48116

Phone : 248-***-****

Jeff Salzeider

Material Planning & Logistics

Ford Motor Company

5111 Auto club drive

Dearborn, Mi. 48126

Phone : 248-***-**** (Cell)

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