Manager Customer Service
Resume:
SUMMARY
Let me introduce myself and my background in manufacturing . I have spent most of the last decade as the Master Scheduler at the companies I have been with. In that capacity I have managed that group coordinating their talents or worked independently to achieve the company’s goals. The product types have varied from large engineered products the size of a car to batched products that would fit in your hand.
I have lead Lean Process implementations and 6S improvements and held positions as Materials Manager, as well as Customer Service, Engineering and Quality positions. This gives me an opportunity to have a very team oriented approach to resolving issues.
I have covered both the build to stock and build to order environments, doing dedicated production lines and creating mixed model sequencing in multi shift (24/7) facilities. This includes using the demonstrated capacity plan for the shop floor combined with the Cost Standard Hours approach to achieve weekly and monthly profit targets.
My formal training has been in designing MRP systems and as an Implementation Manager for those systems; working with all levels plant management thru first line manufacturing personnel across all disciplines. I also have done both the BOM structuring, Routings, as well as the inventory/purchasing set ups in these type systems. If my strengths would make a good addition to your team I look forward to hearing from you.
Bruce E. Hart
2900 NW 64th Terrace
Margate, FL. 33063
Employment History:
3/07–6/11 UTC/Carrier HTPG/ HTPG USA, Yuma Az. & Scottsboro AL.
-Refrigeration Systems Manufacturing
Master Scheduler.
Managed a production scheduling group of 4 people, covering all 9 production lines and associated parts. Created daily production reports for units/dollars built and shipped. Developed linked subassembly production scheduling system. Installed cycle counting and reconciling procedures.
6/02 – 3/07 Lion Brothers Inc. Owenings Mills MD.
- Embroidery manufacturing of emblems (NFL, scouting badges, etc.)
Master Scheduler
Controlled 16 production lines as well as all finishing cell operations in a 24/7 production operation. Installed new MRP software system (Epicor Vantage). Implemented Lean production procedures
3/00-6/01 FCI Hanover, PA
-Connector manufacturer for computers and telecom equipment
Production Scheduler
Achieved 90%+ on time shipment levels, reduced excess and obsolete inventories by 50%.
6/96 – 3/00 KEY PLASTICS York, PA
-Injection plastic molded and assembled automotive parts, Tier 1 & 2
Production Scheduler
Developed and installed shop floor scheduling to reduce change over down time while still meeting customer shipping schedule. Implemented reporting system to eliminate customer backcharges.
4/94-1/96 SHELTER SYSTEMS LIMITED Westminster, MD
-International Housing Manufacturer-
Materials Mgr. /Buyer, International Division-,
Developed material takeoff spreadsheet to cover all purchasing and receiving operations. Created loading diagrams for all containerized shipments.
11/93 - 4/94 REGIONAL BUILDING SYSTEMS Columbia, MD
Contract Engineering-,
Revision of BOM's to allow for "build to order" production schedule process.
6/93 - 10/93 CLAYTON INDUSTRIES INC. Knoxville, TN
-Manufactured Housing Producer-
Production Supervisor-,
Supervised approx. 25 people in final finish and trim out of all houses to match shipping schedule. Perform final quality check prior to shipping each unit.
10/92 - 12/92 G-P CONTRACTING INC. York, PA
-Contract Engineering Services-
Industrial Engineer-,
Assigned to DENTSPLY Corp. Upgraded MRP II system to new BPICS software. This included restructuring of BOM's, labor routing, and revisions to scheduling due to conversion to "cell work stations".
10/91 - 4/92 OMEGA/ARKAY INC. Westminster, MD
-Manufacture of Photographic Equipment-
Materials Manager-
Production Scheduling, materials procurement
3/85 - 1/91 RYLAND BUILDING SYSTEMS Columbia, MD
-Modular/Panelized Housing Manufacturer-
Quality Control Manager-
Production Manager
MRP Implementation Manager.
Technical Service Manager
Education:
-Software - Microsoft Word, Excel, Access, Power Point
QAD (MFG-PRO), MM-3000, Vantage (Epicor), Friedman (Business software)
2002 York Technical College A.S. Degree, Computer Operations
1980 Ohio State University (night classes), towards a M.E. Degree
1979 Central Ohio Technical College, Material Fabrication Courses
1972 University of Wisconsin - New Building Inspection
1966 Alderson-Broaddus College (one year) Physics Major
Supplemental Courses:
-MRP II - 5 day course - Oliver Wight Company
-Implementation Manager Course - Oliver Wight Company
-MRP Operations - Jack Gipps Group
-BOM Structuring
-“Quality Plus" - Deming, Juran, Crosby
Military Service
-Discharged 10/68 U.S. Navy - Nuclear Missile Submarine Service
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