Sales Customer Service

PHONE 714-***-**** • E-MAIL ************@*****.***

MICHELLE R. LARICCIA

SKILLS

Over seven years experience of customer services & sales related responsibilities. Extensive training background with Microsoft office. Outgoing and energetic. People focused and friendly with a strong desire to help them feel comfortable. Team player and can work independently.

OBJECTIVE

To work with a company that will allow me to utilize my excellent customer skills while contributing to a company’s growth.

EMPLOYMENT

2001 - 2011 Sierra Tile & Marble Lancaster, CA

Customer Service/Sales

Helped to improve tile & marble showroom by designing creative displays that led to increased sales of flooring by 17%. Established filing system that was easy to maintain. Processed and recorded daily sales. Handled all cash & bank deposits. Answered phones & handled all customers questions, comments or complaints.

2004 - 2005 Master Tile West/Florida Tile Anaheim, CA

C.S.R. Lowe’s Home Improvement account

Effectively managed Lowe’s Flooring account. Processed all sales orders; handled all calls related to Lowe's account; and established excellent rapport with Lowe’s representatives by providing feedback. Sensitive and anticipate needs and desires of customer. Handled all scheduling and shipping of material which improved on-time delivery by 70% to 90%

1997 - 1999 Transnational Computer Technology El Segundo, CA

Administrative assistant

Operated 12 line switchboard, entered correspondence and forms, scheduled all appointments, planned and coordinated all travel arrangements for administrative executives. Maintained filing system and processed all mail.

REFERENCE: Available upon request

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