Customer Service Manager

EDUCATION

Gonzaga University, Spokane, WA Graduation: 12/2013

Bachelor of Business Administration, Business Administration

Concentration in Management Information Systems, Minor in Computer Science

Cumulative GPA: 3.23

Studied Abroad in Florence, Italy Spring 2012

Dean’s List Fall 2011, Fall 2009

Skills: Fluent in Microsoft Office, HTML, Java and Python

EMPLOYMENT

Fire House Kettle Corn 08/2005-08/2011

Manager’s Assistant

Manage production and handling

Assist with sales and customer service

Set-up and clean up of booth

Gonzaga University Foley Library 08/2009-05/2011

Circulation Department

Manage library and reserve items

Service to students, faculty and community members

Utilize cash register and student accounts

Assist with copy, print, and fax machines

Answering telephones to assist patrons with various questions

LEADERSHIP EXPERIENCE

Alpha Kappa Psi Business Fraternity 12/2010-Present

Secretary of Recruit class 09/2010-12/2010

Bulldog Band Drumline 08/2010-Present

Gonzaga University Ministry Freshmen Retreat Crew 10/2010

Cooked meals, set-up and cleaned up dining room, and ran activities

Peer Counseling Club Treasurer and Small Group Leader 08/2008-06/2009

Managed funds and approved club transactions

San Rafael Catholic Church Youth Leadership Team Secretary 08/2005-08/2008

Organized youth retreats and events, recorded minutes at weekly meetings

VOLUNTEER EXPERIENCE

Circle K Community Service Club 08/2009-12/2011

Serves the local community of Spokane, WA

National Charity League 08/2003-05/2009

Over 500 hours of community service to local and national charities

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