Customer Service Project

Johnathan Jenkins

**** ** ****** ******, **** Springs, MO 64014

Phone: 816-***-****

Email: *************@*****.***

EDUCATION

Keller Graduate School of Management, Kansas City, Missouri

Masters of Business Administration Expected Graduation: March 2013

Concentration: Marketing/Public Relations/Management

DeVry University, Kansas City, Missouri

Bachelor of Science in Multimedia Design and Development Graduated: February 2012

Course Track: Marketing, sales/advertisement

Magna Cum Laude GPA: 3.8

DeVry University, Kansas City, Missouri

Associates of Science in Web Graphic Design Graduated: October 2010

4.0 cumulative GPA

Received Community Scholarship

Graduated with Honors

Honors

• National Technical Honor Society 2007-2009

• National Honor Society of Gamma Beta Phi

TECHNICAL SKILLS

Languages: Software: Operating Systems:

JavaScript Final Cut Pro X Adobe Bridge Windows 7/Vista

XHTML Adobe Photoshop Microsoft Project Windows 2000/XP

XML Adobe Dreamweaver Microsoft PowerPoint Mac iO7

CSS Adobe Flash Microsoft Project

HTML Adobe Premiere Microsoft Word

Adobe Illustrator Microsoft Excel

PROJECTS

• Created and worked on multiple projects using Adobe Photoshop to design banner ads, E-blasts, and specific mock ups for clients. Designed ads for upcoming events that will be touring on our radio station's websites.

• Setup cameras for concert events; used Final Cut Pro X to edit video footage. Finalized and loaded video in to Triton database; scheduled to go live on a specific date.

EMPLOYMENT HISTORY

Entercom Radio Station Mission, KS December 2011-April 2012

Web Graphic Design Intern

• Designed standard 300x200, 300x100 and 728x90 banner size for clients using Adobe Photoshop.

• Edited videos, radio sites, recorded concerts and setup e-mail promos.

Marshalls Independence, MO April 2009-Present

Customer Service

• Demonstrate exceptional customer service by having product knowledge and referring customers to specific merchandise.

• Ensure customer satisfaction by exemplifying courteousness, prompt, and friendly service when customers return or exchange merchandise.

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