Front Desk Maintenance

JOSE ALBERTO PEREZ

**** ** ***** ** ***** FL **175 • 786-***-**** • *******@*****.***

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CAREER OBJECTIVE

To draw upon my extensive experience in front desk management and IT trouble-shooting to secure a position as a with a prestigious company in Miami-Dade.

PROFILE

Polished, seasoned hospitality professional with a proven track record in establishing strong rapport with international guests and internal clients. Results-driven, problem-solver with extensive experience in resolving full range of guest concerns, as well as PC/network maintenance and repairs.

Natural communicator skilled in motivating front-of-house teams. Proven ability to manage critical relationships across multiple cultures (English/Spanish/French/Italian), and to anticipate client needs. Excellent written and oral communication skills.

PROFESSIONAL EXPERIENCE

Front Desk Clerk

Hotel Club Amigo Carisol Los Corales (Santiago de Cuba, CUBA) 1994-2010

Coordinated front-desk duties at an internationally recognized beach resort popular with European travelers.

• Guest check-in/check-out and handling of all related inquiries.

• Preparation and processing of financial transactions for the resort, including assistance with consolidation of resort’s financial statements.

• Updating of guest records through Hotel Management and Reservation Software, and creation of new database records via Microsoft Access.

• Co-ordination of related administrative duties such as faxing, document copying, mail, and phone calls.

• Responsible for resolving complex guest concerns, as assigned by management.

• Assisting System Administrator with IT troubleshooting and PC maintenance across the resort.

PROFESSIONAL SKILLS

• Hotel and Reservation System Software.

• Installation, repair and maintenance of Windows software, PC hardware and cabling.

• Internet research.

• Spanish business fluent, English business proficient; Italian and French basic conversational.

EDUCATION

Central University Jose A Echeverria, Cuba (1985-1990)

Bachelor of Computer Engineering

Formatur Tourism School, Cuba (1993-1994)

Diploma in Front Desk Hospitality

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