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Business Analyst, Network Admin

United States
March 15, 2011

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Paul Taylor

**** ****** ***

Oshawa, ON L*H *T*


Network Administrator/LAN WAN Manager/ Technical Analyst

An energetic IT professional seeks a position to further his knowledge and experience. Have demonstrated a superior troubleshooting ability. Currently has a strong background in all Microsoft Windows Platforms, and detailed networking knowledge.

Acquired Technical Skills

ü Microsoft NT 4 (server/workstation)ü Microsoft Windows 2000 and 2003 serverü Microsoft Windows 2000, XP, Vista and Windows 7ü Microsoft Exchangeü Microsoft Office productsü VPN and Terminal Serviceü Adobe Products (AcroBat, Illustrator, Photoshop)ü Disaster Recovery ü Component Installü Web Page Development (HTML, ASP, XHTML)ü Siebel Administrationü Ciscoü Active Directory ü Anti Virus Experienceü Active Directoryü CRM ü System Troubleshootingü Network Troubleshootingü Network Designü Advanced TCP/IPü Project Managmentü IPXü Network Administrationü Security Auditingü Group Policy Managementü SQL and MSQLü Wireless Network infrastructure ü SMTP, POP3 supportü ISA Proxy Server ü AS/400ü Lotus Notesü UNIX

Professional Experience

Senior GM Access Network Support Analyst 04/2000 – Current

Aditya Birla Minacs Oshawa, Ontario

Advanced Siebel knowledge also work with Siebel on a daily basis.

Siebel Solutions Database Administrator for first level support help desk.

40 plus calls a day from GM dealers and GM Managers.

Member of a team providing first and second level support to General Motors and all its Dealers with respect to the technical communication infrastructure and all applications.

Supporting over 800 multi-client Windows 2000 Server environments as well as Cisco and VSAT infrastructure.

Extensive TCP/IP knowledge and client server networking experience required.

Widespread hands on experience with Windows 2000 – 2003 Servers and all Windows platforms.

Disaster Recovery (Backups) knowledge.

Supporting Terminal Server access over the GM Network Infrastructure.

Supporting VPN connections over the GM Network Infrastructure.

Managed the timely deliverance of projects and escalated concerns as required.

Trained new team members in all the applications and infrastructure that we support.

Advanced network-troubleshooting skills required. Including cross platform networking.

Daily hands on experience with Cisco SOHO 71, Cisco 806 and Cisco Catalyst 2950 Series Switch.

Implemented and migrated wireless connections within the dealership environment.

Tested and updated software and hardware configurations.

Created and implemented Training documentation for new employees.

Internet Migration Specialist 07/2002 – 03/2003

Aditya Birla Minacs. Oshawa, Ontario

Extensive research with all the major internet service providers in Canada such as Telus, Bell Nexxia and Radiant Communications

Helped the GM dealerships make a decisions on what high-speed internet service they needed

Troubleshooting complex GM network setups which is either consist of NT Server 4.0 or Windows 2000 Server

Cisco Router support

Installing hardware into the existing network, for example Cisco SOHO 71 router and RJ45 for all cable connections

Cabling the existing network

Maintaining the integrity of security the dealerships current environment, which is currently using policy director.

E-Commerce Specialist 04/2000 - 12/2000

Aditya Birla Minacs Oshawa, Ontario

Was responsible for the upkeep and functioning of all computer systems in the Information Center.

Coordinated with the IT staff to resolve all issues.

Implemented new software titles (Maximize, MS Outlook)

Configured hardware components and system configuration for deployment.

Providing technical support over the phone, where I took almost 25-30 calls per day

Work in-depth with all Internet browsers (IE 4.0,5.0,5.5,6.0, Netscape all versions and AOL)

Created instructional and technical documents for the department.

Trained users on new software for basic functionality.

Fixing bugs with the e-web based software onsite and over the phone.

Work with the quality assurance team onsite.

Education History

General Arts & Science Certificate, Durham College Ontario 1995 – 1996

Major Business Management

Programmer/Network Administration Diploma 1997 – 2000

Major Network Infrastructure

Employment and Personal Skills

ü Quick Studyü Meeting Deadlinesü Project Managementü Understanding Individual’s Work Habits and Limitationsü Team Workerü Customer Service and Satisfaction ü Superior Communication Skills (written and spoken)ü Analytical Thinkerü Honestü Reliableü Hard Workingü Punctual

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