Customer Service Technical Support

Summary of Qualifications

* *+ years in a call center environment.

* ********** ** ******** ** new environments and technology.

* **** ********* ** ******** hardware and electronic devices.

Product Experience

Peripherals: Extensive knowledge of computer hardware

Databases: Access

Networking: General Networking (Cabling and routers) Wireless Access

Operating Systems: Windows XP

Windows 2K pro, server

Windows NT4

Windows 95, 98, ME

Windows Vista

Windows 7

Programs: Microsoft Office 2007

Microsoft Office 2010

FrontPage

Various VPN / remote clients

Work Experience

Technical Support Specialist July 2007 through August 2010

Assurant Solutions Tulsa, Oklahoma

In-bound customer support environment for a warranty company. Duties included providing technical support for a variety of electronic devices and products. I assisted customers on computer and printer set-ups as well as router and networking set-ups. There were often times we fulfilled contracts for Staples EZ tech providing remote services for software installation, virus / spyware removal, pc tune-ups, and data back-up services.

Helpdesk / Agent Support October 2005 through May 2007

Dish Network Tulsa, Oklahoma

Beginning at entry-level customer service, I worked my way into a helpdesk position within 7 months of employment. I was in the top 5% of the company in performance and obtained “platinum performer” status 6 quarters of my employment. My duties included inbound trouble calls from employees with hardware or software issues. I was responsible for correcting any

Issues the agents would encounter.

Tech Support Supervisor January 2000 through May 2005

World Service Corp. Tulsa, Oklahoma

Provided technical support for a web based business solution, duties included inbound calls, supporting our web building software, providing helpful information to our customers, completing email help requests for customers in a world-wide client base. I was recognized to be one of the most efficient members of my team. Promoted to technical support supervisor, I spent 3 years developing and maintaining a quality proven tech department.

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