Customer Service Engineer
Resume:
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Danny Nunez
Objective
To obtain a position within a well-established organization where I can utilize my talent and experience to promote quality customer service and to achieve an exciting and rewarding career.
Experience
2010-Present Kohl’s North Plainfield, NJ
Loss Prevention/Security
• Prevent the losses from business abuse, theft and fraud.
• Report and document the cases and incidents.
• Appear as a witness in legal proceeding when necessary.
• Perform Risk Management inspections and communicate potential safety hazards and vulnerability in active security measures.
• Report and investigate the store accidents, injuries and property damage.
2009-20010 VJV Consulting Union, NJ
Cisco Support engineer
• Critical Device Monitoring.
• Configuring solarwinds.
• Adding new devices to monitoring network (solarwinds).
• Opening trouble tickets with vendors and customers.
• Telneting to various network devices to troubleshoot.
• Communicate with clients regarding the job progress.
• Communicating issues with vendors and customers.
2001-2008 Sirius Satellite Radio New York, NY
Cisco Support Engineer
• Created and manage the VLAN of the switched and VPN on firewall.
• Developed, presented and documented network changes to existing systems.
• Replicated customer issues in a lab environment.
• Installed maintained and troubleshot activity on the full Cisco range including routers.
• Switches, security, wireless and unified communications products.
1998-2001 SOS Security Secaucus, NJ
Security Guard
• Guarded industrial and commercial properties against fire, theft and illegal entries.
• Patrolled periodically buildings and grounds of industrial plant and commercial establishment.
• Examined doors, and gates to ensure that they were secured.
• Watch for and reported irregularities, such as fire hazards, leaking water pipes and doors left unlocked.
• Check buildings in assigned area for security and checks doors, windows, light and equipments. Records any damage for repair and for criminal incidents.
• Observed departing personnel to guard against the theft of company property.
• Sounded alarm and called police and fire department by telephone in case of fire.
• Register at watch stations to record time of inspection trips.
• Permitted authorized persons to entry property.
• Keep unauthorized personnel out of the building after closing hours.
• Assignments, maintains regular contact with other guards, and call public safety officers in case of need.
• Prepared routine, standardized report
Education
1990-1994 Hoboken High School Hoboken, NJ
Skills:
Windows 95/982002/2003, Linux, Cisco IOS. Strong Organizational, problem solving, and analytical skills, I am prompt, personal well spoken and eager to learn. I Posses good interpersonal skills and intensive background of dealing with clients.
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