Customer Service Project Manager
Resume:
LILI L. EVANS
•410-***-**** •syoya5@r.postjobfree.com
SUMMARY
An accomplished COBOL programmer Analyst with more than 6 years of hands-on programming experiences, familiar with Main Frame and DB2 operation systems. Productive skills includs writing logic codes, designing with charts and pseudo-codes, multi-level testing, trouble-shooting, and data conversion. A strategic thinker and self-taught project manager, with broad spectrum of experiences in diverse industry sectors, with skills of communication.
SELECTED ACCOMPLISHMENTS
• Managed a $1 million business client service software system, which contributed to the $13 billion revenue of the Banking System. .
• Wrote and installed multi-tier interest rate billing function to the Account Analysis Systems for Mercantile Bank, fulfilled the request of the Bankers in due time.
SKILLS
• Professional level to use MS Word, PowerPoint, Excel, Access, Visio, Outlook, and Project.
• Professional level to code, design, audit, trouble-shoot, install, test, and enquire reports in COBOL .
• Proficient level to write JCL, CICS, on Mainframe and IVR on DB2,
RELEVANT EXPERIENCE
VISA, INC, Owing Mills, MD 2007-2010
International Customer Service Representative
• Operated inbound and outbound calls entailed highest level of customer services.
• Used intranet and Internet networking function, search-engines, multi-data bases and serviced Global-wide clients.
• Used email, Skype, fax on line, and many other devices.
PRIORITY ONE, Owing Mills, MD 2006-2007
International Customer Service Representative /Temp. for Visa Inc
MAY DEPARTMENT STORE, INC., Owing Mills, MD 2003-2006
Sales Representative
MERCANTILE BANCSHARES INC., Linthicum, MD 1999-2003
Programmer Analyst
• Managed house-written software system, by monitoring weekly and monthly backup, reconciling and auditing data, addressing and fixing coding or system problems.
• Developed new functions, deleted old functions, added new affiliated banks,
BUSINESS INFORMATION ASSOCIATES, Baltimore, MD 1999-1999
Assistant Programmer Sub-Contractor
• A team member of contracting work upgrading computer system for DLLR of Maryland State Government to meet year 2000 time change.
• Assisted in coding, documenting, and administrating.
SPECTERA, Woodlawn, MD 1998-1999
Assistant Programmer
• Designed, coded, installed, and tested software using IVR on DB2, for a telephony network system.
• The data was fetched from AS400, the voice units were stored and fetched from Windows Server /Work-station setting.
ALBERT SMYTH JEWELRY, Towson, MD 1998-1998
Assistant Programmer /Administrator
• Wrote reports for various depts. Of the store, using query function.
• Maintained hardware facility and backup data.
EDUCATION
Master of Arts, Theatre Directing, Indiana University, Bloomington, IN
Bachelor of Arts, Literature and Drama, Bennington College, Bennington, VT
Certificate, Computer Operation and Programming, TESS Technical Center, Catonsville, MD
Credited Courses, Business Law and Business Accounting.
Catonsville Community College, Catonsville, MD
AFFILIATION AND MEMBERSHIP
MARYLAND CHINA BUSINESS COUNCIL, Baltimore, MD 1997-2007
on board of celebration committee for 10th anniversary of the council
LILI L. EVANS
•410-***-**** •syoya5@r.postjobfree.com
SUMMARY
An accomplished COBOL programmer Analyst with more than 6 years of hands-on programming experiences, familiar with Main Frame and DB2 operation systems. Productive skills includs writing logic codes, designing with charts and pseudo-codes, multi-level testing, trouble-shooting, and data conversion. A strategic thinker and self-taught project manager, with broad spectrum of experiences in diverse industry sectors, with skills of communication.
SELECTED ACCOMPLISHMENTS
• Managed a $1 million business client service software system, which contributed to the $13 billion revenue of the Banking System. .
• Wrote and installed multi-tier interest rate billing function to the Account Analysis Systems for Mercantile Bank, fulfilled the request of the Bankers in due time.
SKILLS
• Professional level to use MS Word, PowerPoint, Excel, Access, Visio, Outlook, and Project.
• Professional level to code, design, audit, trouble-shoot, install, test, and enquire reports in COBOL .
• Proficient level to write JCL, CICS, on Mainframe and IVR on DB2,
RELEVANT EXPERIENCE
VISA, INC, Owing Mills, MD 2007-2010
International Customer Service Representative
• Operated inbound and outbound calls entailed highest level of customer services.
• Used intranet and Internet networking function, search-engines, multi-data bases and serviced Global-wide clients.
• Used email, Skype, fax on line, and many other devices.
PRIORITY ONE, Owing Mills, MD 2006-2007
International Customer Service Representative /Temp. for Visa Inc
MAY DEPARTMENT STORE, INC., Owing Mills, MD 2003-2006
Sales Representative
MERCANTILE BANCSHARES INC., Linthicum, MD 1999-2003
Programmer Analyst
• Managed house-written software system, by monitoring weekly and monthly backup, reconciling and auditing data, addressing and fixing coding or system problems.
• Developed new functions, deleted old functions, added new affiliated banks,
BUSINESS INFORMATION ASSOCIATES, Baltimore, MD 1999-1999
Assistant Programmer Sub-Contractor
• A team member of contracting work upgrading computer system for DLLR of Maryland State Government to meet year 2000 time change.
• Assisted in coding, documenting, and administrating.
SPECTERA, Woodlawn, MD 1998-1999
Assistant Programmer
• Designed, coded, installed, and tested software using IVR on DB2, for a telephony network system.
• The data was fetched from AS400, the voice units were stored and fetched from Windows Server /Work-station setting.
ALBERT SMYTH JEWELRY, Towson, MD 1998-1998
Assistant Programmer /Administrator
• Wrote reports for various depts. Of the store, using query function.
• Maintained hardware facility and backup data.
EDUCATION
Master of Arts, Theatre Directing, Indiana University, Bloomington, IN
Bachelor of Arts, Literature and Drama, Bennington College, Bennington, VT
Certificate, Computer Operation and Programming, TESS Technical Center, Catonsville, MD
Credited Courses, Business Law and Business Accounting.
Catonsville Community College, Catonsville, MD
AFFILIATION AND MEMBERSHIP
MARYLAND CHINA BUSINESS COUNCIL, Baltimore, MD 1997-2007
on board of celebration committee for 10th anniversary of the council
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