Customer Service Assistant
Resume:
Shanteya Richardson
**********@*****.***
• *** Lafayette Rd Syracuse, NY 13205
PROFESSIONAL OBJECTIVE
To obtain a position as an administrative support professional, customer service rep with a progressive organization that offers long-term career opportunities.
QUALIFICATIONS
Excels at multi-tasking in a fast-paced environment,remaining calm under pressure and completing projects within time and budget constraints. Superior telephone, customer service and computer skills with proficiency in MS Word, Excel, Outlook and PowerPoint. Type 45 WPM Versatile and resourceful; quickly adapts to new roles, responsibilities and environments. Demonstrates strong written and verbal communication skills and ability to establish rapport with clients. Leads by example and establishes a professional work environment based on respect.
EDUCATION
Liverpool High School- Liverpool, NY 2003 Onondaga Community College-Syracuse, NY
Criminal Justice Coursework
PROFESSIONAL EXPERIENCE
Administrative/Personal Assistant, Five Diamond Catering, Syracuse, NY
April 2008-May 2012
Applied dynamic administrative skills towards effectively managing appointment scheduling, documentation processing and detailed recordkeeping. Drove general office operations including high-volume phone management, correspondence/communications production, mail processing, accounts receivable, quotation requests and file system management. Organize the details of special events, travel arrangements, client and/or business meetings and maintaining calendar schedule. Oversaw supplies inventory, manage business purchases, direct vendor relations.
Benefit Disbursement Rep (Temp) Bank of New York Mellon, Syracuse, NY Feb 2012-April 2012
Responsible for answering incoming client calls and making outgoing calls to clients when necessary. Handle all client inquiries. Research client accounts to find out monthly pension and/or 401K amounts and payment release dates. Write up and submit account changes and stop payments to account administrator. Prepare and mail out envelopes with rejection letters or change forms to clients. Research and mail out W2 and 1099R forms to clients.
Operations Assistant (Temp) Time Warner Cable, Syracuse, NY
June 2011-October 2011
Process customer payments, credits, and adjustments. Research customer billing issues. Check in and verifies work orders, return mail, customer refunds and customer correspondence. Worked on special projects as assigned. Run weekly operations reports
Customer Service Specialist, Home Again Recovery Service, Syracuse, NY June 2008-September 2010
Effectively handled customer inquiries, complaints, billing questions and payment processing. Manage a high-volume workload within a deadline driven environment. Update, transfer, close and/or open new customer accounts. Provide detailed and accurate accounts of customer calls for prevention of any future issues. Consistently meet and/or exceed supervisor expectations.
ACTIVITIES
JAMAA unity club October 1999-June 2003 UMOJA social club, UMOJA dance step squad October 1999-June 2003
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