Tier 1 Representitive
Resume:
San Antonio, Texas, 78240
*****.*@*****.***
Camilo Suarez
CAREER OBJECTIVE
An experienced IT Field Technician looking for a position as an IT Technical Support Specialist. Goal is to become an IT Project Manager. While doing so I will also further my education on getting a Masters of Business Administration in Information Technology concentrating on Information Assurance.
SKILLS/QUALIFICATIONS
• Networking Administration: Worked on Active Directory creating users with multiple security priorities, also with password resets, and troubleshooting various scenarios of interruption within LAN’s and WAN’s
• Network Development: Created DNS, Web, and FTP servers using Windows 2003 Server edition, utilizing Active Directory and file sharing to administer documents within the LAN.
• Network Troubleshooting: Trained using networking tools as cable testers and etc in determining problems within a network.
• Networking Protocols and Standards: Have skills and knowledge with OSI, TCP/IP, LAN/WAN topologies, IPv6, VoIP, and Industry standards.
• Hardware support: Have experience with creating and troubleshooting hardware problems with several different types of technologies ranging but not limited to PCs, PDAs, Servers, printers, scanners, monitors, routers, and hubs.
• Installing and Monitoring OS’s: Have experience in installation, configuration and management of popular Microsoft operating systems for standalone and network client computers. Also with infrastructure administration
• Software Applications: Microsoft Suite, Adobe suite, and Internet Explorer.
• Team work: Have worked in various types of team working atmospheres utilizing customer service as the main important factor.
• Microsoft Certified Application Specialist in 2007 Office
• Microsoft Certified Profession Windows XP
• Comptia Security + certified
EXPERIENCE
Tier 1 Rep: Goldbelt Raven, DoD Contractor at Enterprise Service Desk, Ft Sam Houston TX, 2010 to Present
Role of this company was providing technical support for up to 80 thousand users worldwide. Handled up to 600 calls a month and up to 40 tickets a day. Handled various types of hardware remotely including but not limited to: desktops, laptops, scanners, printers, faxes, and servers. This service also included trouble shooting various types of applications: Microsoft Office 2003/2007, Adobe Reader, Internet Explorer, Approveit, Pure Edge, ActivClient, ASUType, Flash, java, Air Fortress, VPN, and much more. Also provided support for Blackberry Enterprise Sever resetting accounts/passwords and also for various other applications CHCS/AHLTA and Essentris.
Technical Support Specialist: CGI, San Antonio, TX, 2009 to 2010
Role of this company was providing technical support to several different clients. This was in the form of either a phone call or by email. While working here the volume of tickets created daily was about 40 to 50 tickets. The technical support provided dealt with various different applications and components. Some of these components and applications came in the form of VPN, Tokens, wireless NIC’s, PC’s, Laptops, printers, Oracle, Maximo, and Citrix. With the latter of applications we dealt with password resets and unlocking accounts. Not only did the work consist of these aspects but dealt greatly on changes within Active Directory Some of the things that was required was that of changing expiration dates, adding permissions, members, creating Distribution List, resetting passwords, and also disabling accounts.
IT Field Technician: Cavender Auto Group, San Antonio TX: 2008 to 2009
While working for this company my position was that of an onsite technician working with various types of hardware’s including PC’s, printers, and telephone systems. Not only did my job entitle of a technician but that of a system administrator. Administered passwords, created user accounts, did backups of the onsite servers, monitored activities of the employees. Was also involved with networking creating Cat5e and Cat6 cables, terminated ports in various rooms, Not only that but also worked with Cisco switches, and Linksys access points and routers.
WORK HISTORY
Team Leader: Dickey's Barbeque, San Antonio, TX: 2007 to 2008
Ticket Verification: International Ram, San Antonio, TX: 2006 to 2007
Overnight Stocker: HEB San Antonio, TX: 2006
Crew Trainer: Mc Donald’s San Antonio, TX: 2003 to 2006
EDUCATION
ITT Technical Institute San Antonio, TX: Associates of Applied Science in Computer Networking Systems: March 2010
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