Joseph Boerboom

Joseph Boerboom

* ********* **.

Madison, WI ***19 952-***-****

Email: ***********@*****.***

Summary of Qualifications

Enthusiastic IT professional with proven work ethic. Demonstrated ability to learn and apply new and existing technologies in both academic and non-academic settings. Proven communication skills in a multi-tasking environment. Excellent at responding quickly and effectively to end-user requests.

Education

Bachelor of Science, Computer Management Information Systems – 2003 Graduation

Minnesota State University – Mankato, MN

• Gained object-oriented, programming skills through data structure design and manipulations.

• Implemented structured analysis and design techniques on team-oriented term projects.

• Studied the micro-architectural design of computer hardware devices through mathematical processing.

• Developed project management skills through the use of the software life cycle process.

• Employed web development techniques in the construction of a functional auction web site.

• Participated in collegiate intramural sports (volleyball and basketball).

Work Experience

EDI Analyst Unity Health Insurance 01/06 to present

• Primary lead in implementations and enhancements in the areas of EDI.

• Improved operational efficiency by increasing the EDI transaction volume by 3.29%.

• Timely and professionally work daily EDI production tasks to audit HIPAA electronic transactions.

• Document policies and procedures, testing strategies and test plans in the early stages of projects.

• Actively attend HIPAA COW (Collaborative of Wisconsin) seminars to learn of new industry mandates, updates and external testing approaches.

• Design business requirements for EDI systems to reach/maintain HIPAA compliance standards.

• Collaborate with internal/external developers to design and approve technical design documents.

Quality Assurance Engineer Digital River, Inc. 04/04 to 12/05

• Primary testing/quality assurance resource for the top revenue making client.

• Lead QA project planning and strategy sessions with project managers and business analysts.

• Sole point person on projects from a testing standpoint.

• Provided testing support for eight software engineers and six site designers.

• Created test plans and test cases based on business requirements and technical specifications

• Actively sought to improve efficiencies in the testing/quality assurance methodologies.

• Documented, maintained and monitored software problem reports.

Senior Operations Specialist Rural Cellular Corporation 10/03 to 03/04

• Performed simultaneous tasks in IT operations while maintaining strict confidentiality.

• Coordinated and administer bill runs, system backups, system updates, file transfers and print reports

• Prioritized operational tasks to ensure scheduled completion.

• Maintained and created operational logs for appropriate tasks and for error notifications.

• Adapted and combined existing processes and procedures to correct faulty output and machine stoppage.

• Participated in periodic technical training sessions.

Helpdesk Specialist Rural Cellular Corporation 8/03 to 10/03

• Provided first level support for those employees’ calls from Cellular 2000 and Unicel.

• Provided resolutions using standardized tools and techniques to resolve computer hardware, software, and LAN/WAN problems.

• Monitored and corrected error messages from AS400 operational/billing processes.

• Updated and documented requests/issues with detailed technical resolutions.

• Installed software and hardware peripherals according to corporate standardized specifications.

Assistant Systems Administrator Consolidated Ag Service 5/03 to 8/03

• Provided software service support for 50 plus users and six servers resulting in increased system efficiency and network security.

• Completed designated tasks consisting of hardware peripheral and software setup.

• Maintained steady communications with the computer services director and senior accounting director to verify proper completion of assigned tasks.

• Resolved internal network and software errors while incorporating innovative problem/resolution techniques.

Technology

Language: Visual Basic, Java, Scripts (Java & VB), HTML, SQL, ASP, COBOL & Assembly.

OS: Windows NT, 98 Second Edition, 2000, XP & HP OpenVMS.

Database: MS Access, SQL Server 2000, TOAD (Quest Software) & Oracle.

Software: MS Office (Internet Explorer, Word, Excel, FrontPage, Publisher, Power Point, Outlook, Outlook Express, Project & Visio), MS Dos, KEA! 420, Notepad, Smart Pay PSS administrator, Lawson SEA, AS400 Client Access, HO, Smartpay, User Manager, JGrasp, Visual Studios, Notepad, WS FTP Pro, EDIFECS, Stellent IBPM, Smart FTP, Putty, Tight VNC client, Kana, Mozilla Firefox, Microsoft Office Communicator 2005 & Adobe Acrobat Reader.

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