Customer Service Manager
Resume:
Charlene Koerts
Jacksonville, FL 32218
charkoerts @yahoo.com
Administrative Skills/ Supervision Skills
Oversee the maintaining of all paper work for inspections,
Ordered all materials as needed
Keep inventory of all materials
Oversee cleanliness and attractiveness of facility
Work with assistant to ensure all needs are covered
Track all employee time
Oversight of daily operations for daycare
Accounting Skills
Accounts Receivable
Accounts Payable - working knowledge of EZ-Care an accounting and attendance program/Excel
Run aging reports, send out past due notices, call past due accounts.
Communication Skills
Answering phone and customer service
Type all correspondence – working knowledge of Word, Pagemaker 6.5 / 7.1, Excel,
Interview parents for student enrollment
Work with daycare teachers to insure needs are meet
Communicate frequently with the director about parent concerns, employee needs/problems
Report problems of employee morale, inconsistency with policies to director
Discuss employment applications with the administrator of the Academy,
Deal with parents on various issues such as conflict resolution
Organizational Skills
Expediting orders from start to finish
Developed and organized the U. S. Food Program to help defer daycare costs
Maintain waiting lists
Keep enrollment forms updated for state inspections
Maintain up-to-date student files
Ordered all materials as needed
Kept inventory of all materials
Scheduled classes, in-services, CPR, First Aid, etc.
Deal with inspection, i.e., Fire, Food, Health, and State inspections
Typeset for printing projects - working knowledge of Word, Pagemaker 6.5 / 7.1, Excel,
Experience – PagePrint, Inc. / Koerts Printing Inc. - Greene, NY – Office Manager to Business Manager -85 -97
Victory Ministries - Jacksonville, FL – Administrative Assistant to CEO of Ministries – 97- 2001
Assistant to Daycare Director 2004 - 2008
Daycare Director – 2008 - 2010
Education – High School Diploma
1 year of College – Accounting – Morrisville University, Morrisville, NY
Flagler Technical Center – CDAE - Birth to Five
FCCJ - Jacksonville, FL– Leadership and Management for Childcare Center Directors w/ VPK endorsement
FDCF – classes – Guidance and Discipline/Record Keeping/Emergent Literacy for VPK instructors
Computer Technology for Child Care Professionals/40hours/Special Needs Appropriate.
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