Customer Service High School

Bernadette Wright

**** ***** ******* ***

Tacoma, Washington 98405

*********@*******.***

Tel: 602-***-****

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Work Experience

Property Manager (Jul 2009 - Jun 2010)

Fortune Realty, North Richland Hills, TX

Customer service, credit applications and background credit checks, rents/evictions/move outs, work orders and work assignments, communication with property owners, utilities assignments, and audits.

Youth Counselor (Aug 2007 - Jul 2009)

Native Health, Phoenix, AZ

Intake assessments and interviews, assignment of counselor and treatment program, family sessions, educational and medical liaison for youth, teen group and one on one sessions, member of peer review team. Retained youth participation and increased family involvement within treatment programs.

Medical Records Specialist/HIPAA Compliance Officer (Aug 2002 - Aug 2006)

Native Health, Phoenix, AZ

Revised, implemented and coordinated new medical records system, supervised CSR's, implemented and enforced HIPAA regulations, provided agency wide HIPAA training for non-profit agency. Created user friendly medical records system and developed easy to learn HIPAA training material.

Afterschool Activities Coordinator (Aug 2000 - Aug 2002)

Rough Rock Community School, Rough Rock, AZ

21st Century Learning Centers Program; coordinated and implemented enrichment activities grant for K- 12 boarding school, supervised staff of community members and students. Built a safe and welcoming environment for student learning.

Learn & Serve Program Coordinator; coordinated and implemented community service program grant for K-12 boarding school, supervised onsite staff and students. Increased awareness of community needs and developed sustainable solutions.

Job Related Skills

Ability to master several different software applications with extensive working knowledge of Windows XP Office and Windows 2007 encompassing, Microsoft programs of Excel, Outlook, PowerPoint, Publisher, Word & Works.

Understand business processes/practices and have the ability to effectively communicate, demonstrating sound judgment and maintaining confidence.

Work well individually and within teams, possessing strong organizational qualities with an acute attention to detail.

Exhibit good leadership, am an excellent listener, good problem solver, dependable, responsible & trustworthy.

Education

High School Diploma

Gallup High School, Gallup, NM

Associate of Arts Degree

Haskell Indian Nations University, Lawrence, KS

University Of New Mexico, Gallup, NM

Social Service Certificate

Bachelor of Science Degree

Northern Arizona University, Flagstaff, AZ

Substitute Teaching Certificate

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