Customer Service Medical Assistant
Resume:
Ashley Johnson
*** ****** ****** ********, ** ***71
******************@*****.***
Objective
To obtain a Medical Assistant position that will allow me to utilize the skills I obtained through sufficient training, all while satisfying my duties in a medical environment.
Education
Everest Institute Norcross, GA Graduated February 2010 and received diploma in Medical Assisting
Norcross High School Norcross, GA Graduated in May 2003 and received high school diploma
Experience:
Chicos FAS, Inc. Winder, GA-Customer Consultant- September 2011-Present
-Handed 100-180 inbound calls daily from customers requesting fashion suggestions and outfit coordination
-Placed orders and obtained credit card information via telephone
-Navigated through multiple computer systems at once
-Used problem solving and communication skills to complete tasks and resolve customer concerns and inquiries
Ista Alpharetta, GA Customer Service Rep-April 2010-July 2011
-Handled 100-120 inbound calls daily for customers regarding their electric service
- Analyzed customer issues and provided general information
- Created new accounts and obtained payments by telephone
- Faxed agents and customers documents regarding policies
Georgia Clinic Norcross GA Medical Assistant-October 2009-March 2010
Extern
-Prepared patients for basic office procedures
-Retrieved and recorded vital signs
-Charted patient information
-Performed blood draw and injections
-Answered incoming calls from patients and other practitioners
-Filed patient charts
-Performed basic office cleaning and adhered to the OSHA compliances
-Performed EKG on patients
PC Group Duluth GA Customer Service Rep-April 2008-September 2009
-Handled 80-150 inbound calls daily for customers regarding automobile policies
-Re-evaluated policy information to consider possible discounts, and reason for cancellations
-Faxed and emailed documents to insured customers and agents
-Updated customer’s policy information, cancellations and collected monthly payments
Assurant Property and Casualty Duluth GA-Customer Service Rep-April2006-March 2008
-Handled 150-180 inbound calls daily for customers regarding home insurance and policies
- Analyzed customer issues and provided general information
- Created new accounts and obtained payments by telephone
- Faxed agents and customers documents regarding policies
-Assisted customers by sending payments to insurance companies for policy premiums
-Created and sent operational letters to customers and agents to maintain accuracy of each account
-Efficiently and professionally resolved customer complaints
ESC Loyalty Alpharetta,GA -Customer Service Rep October 2004-April 2006
-Handled 150-200 inbound calls daily from customers
-Processed redeemed points on customers credit cards
-Processed air travel, travel itinerary, and seating through airline systems
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